Microsoft Dynamics Sure Step 2010
The importance of a methodology
Why it is critical to have a solid approach for selecting and deploying ERP/CRM solutions
What is Microsoft Dynamics Sure Step?
ERP and CRM implementations—facts and figures
Solution Selling and Driving Due Diligence
Driving value for the customer and the solution provider
What it means to be solution centric
The Microsoft Solution Selling Process
About projects and project management
The four pillars of project success
The indispensable organizational benefits
The Sure Step Diagnostic phase
A repeatable process for the sales teams
Solution selling to a current customer
Supporting the customer's buying cycle
Positioning the solutions for specific industries
Implementation approaches in Sure Step
Waterfall-based implementation project types
Setting up a program for solution rollout
The Sure Step waterfall implementation phases
The Agile Implementation project type
Quality Management and Optimization
Quality management manifestation in Sure Step
Quality control within the project types
The Sure Step Optimization Offerings Roadmap
Upgrade assessment and the diagnostic phase
Project and Organizational Change Management
The Sure Step Project Management Library
Organizational Change Management
The Sure Step "Projects" feature
A Practical Guide to Sure Step Adoption
The Sure Step adoption program
Sure Step for Independent Software Vendors