Use of this site is provided by Krispy Kreme UK, subject to the following terms and conditions.

Thank you for visiting the Krispy Kreme UK website. These Terms and Conditions cover www.krispykreme.co.uk & www.krispykrememobile.co.uk (“the Websites”). By using the Websites, you accept these Terms. If you do not accept these Terms, do not use the Websites.

We may change these Terms from time to time, so you should review them each time that you visit the Site. You should print a copy of these Terms for future reference.

Use of this site is provided by Krispy Kreme UK, subject to the following terms and conditions.

1. Your use constitutes acceptance of these terms and conditions as at the date of your first use of the site.
2. Krispy Kreme UK reserves the rights to change these terms and conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.
3. You agree to use this site only for lawful purposes and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.
4. This site and the information, names, images, pictures, logos regarding or relating to Krispy Kreme UK are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Krispy Kreme UK be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.
5. Krispy Kreme UK does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.
6. Copyright restrictions: Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Krispy Kreme UK. Nothing contained herein shall be construed as conferring any licence by Krispy Kreme UK to use any item displayed. Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Krispy Kreme UK). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).
7. Krispy Kreme UK takes no responsibility for the content of external Internet Sites.
8. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information.
9. If there is any conflict between these terms and conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.
10. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

All media and products

Krispy Kreme UK Limited issue various forms of discount media as part of promotional and/or loyalty campaigns to our customers. The participation in schemes and use of the discount media is subject to the following general standard terms and conditions in addition to specific terms and conditions listed below:
a)   Participation in and use of discount scheme/media is restricted to Krispy Kreme stores only and does not include Selfridges/House of Fraser/Bentalls / Fenwicks/Tesco/Moto/Welcome Break/Roadchef or WH Smith’s unless otherwise specified.
b)   Each form of discount scheme/media will have a valid to/from date or an expiry date. Any discount scheme/media presented for redemption after the expiry date will be at the discretion of the Store Manager.
c)   Notwithstanding the printed expiry date of discount scheme/media, Krispy Kreme UK Limited reserves the right to continue the scheme/media if stocks of the media remain undistributed whereupon the discretion of the Store Managers will prevail with regard to the redemption of the media without implying any formal/legal extension of the expiry date.
d)   The customer must present the completed discount media to the server prior to ordering product(s) that confers a full/part discount against a product(s).
e)   The customer must surrender the discount media to the server to retain as evidence of the entitlement to the discount given.
f)   Every effort will be made to supply the customer with the product(s) requested upon presentation of related discount media but in the event the store does not have the requested product(s) an alternative of similar value will be offered.
g)   Discount media is not transferable or saleable and may only be redeemed once, the cash value of discount media is 0.00001p per coupon/voucher.
h)   Any discount media presented to a server for redemption that appears to have been falsified in any way may be refused at the discretion of the server or Store Manager.
i)   Krispy Kreme UK Limited reserves the right to alter, amend, cancel and interpret the standard and specific discount media terms at any time and any decision made by the employees will be final and binding.
j)   By making a purchase and accepting a form of discount media that has been duly marked by a server to record the purchase the customer agrees to participate in and accept the terms of the discount media as detailed above. Nothing in the above terms will affect your statutory rights.
k)   Any instructions, terms and conditions on any advertising or promotional materials relating to discount media will form part of the standard terms above and the specific discount media set out separately below, in the event of any conflict the terms laid out on this page of the website will take precedent.
l)   The redemption of discounts and discount media cannot be used in conjunction with any other promotional offers at the discretion of the Store Manager.

Specific T&C’s relating to individual promotional loyalty schemes/discount media

1)  Loyalty card coffee

Standard terms a)  to  l) above apply together with the additional specific terms/amendments:
m)   amended to allow qualifying purchases of drinks in Selfridges/House of Fraser/Bentalls/Fenwicks stores to be included as a valid purchase.
n)   A coffee loyalty card will be provided to each customer upon request whenever a Krispy Kreme hot drink is purchased (coffee/tea/hot chocolate).
o)   A completed loyalty card with evidence of 5 normal full price hot drink purchases entitles the customer to 1 free doughnut of their choice or one medium regular coffee/tea/hot chocolate.
p)   Any completed loyalty cards presented for redemption after the scheme expires will be at the discretion of the store manager for a maximum period of 2/3 months as a new hot drinks loyalty program will be in effect. All old scheme cards will be void after this date subject to (q) below.
q)   Upon transfer between an old loyalty card and a new loyalty card the Store Manager will have the discretion for a period of 3 months to issue a customer a new card and to record on that card the number of drinks that the customer has already accumulated on an old loyalty card whereupon the customer will be required to surrender the old card in exchange for the new card.

2)  Gift Cards (Green/Red/Gold)

Standard terms a)  to  l) above apply together with the additional specific terms/amendments:
m)   The cards can be redeemed at all Krispy Kreme stores including Selfridges/House of Fraser/Bentalls/Fenwicks but excluding Tesco’s, Moto, Welcome Break, Roadchef and WH Smith.
n)   Gift cards must be presented to the server to punch out the doughnuts being redeemed.
o)   Gift card redemptions are restricted for each card as follows:
i)   Green cards: the card entitles the customer to 1 doughnut of their choice per month for a calendar year from the date of purchase of the card. No more than 3 doughnuts can be redeemed at any one time unless the whole card is surrendered for a dozen box of doughnuts.
ii)   Red cards: the card entitles the customer to 1 dozen box of doughnuts of their choice per month for a calendar year from the date of purchase of the card. No more than 3 boxes of doughnuts can be redeemed at any one time.
iii)   Gold card: the card entitles the customer to 1 double dozen box of doughnuts comprising 1 dozen of Original Glaze and 1 dozen Assorted doughnuts per month for a calendar year from the date of purchase of the card. No more than 3 double dozen boxes of doughnuts can be redeemed at any one time.

3)  Complimentary Assorted Dozen / Original Glazed Dozen / Doughnut & Drink

Standard terms a) to  l) above apply together with the additional specific terms/amendments:
m)   The cards can be redeemed at all Krispy Kreme stores including Selfridges/House of Fraser/Bentalls/Fenwicks but excluding Tesco’s, Moto, Welcome Break, Roadchef and WH Smith.
n)   Only one voucher can be redeemed per person per day and cannot be used in conjunction with any other offer
o)   Only valid until at the specified store and date as printed on the voucher

4)  Specific Customer Group Discount Media

Krispy Kreme UK Limited offers unique discount media to certain customer groups often as a result of reciprocal discount arrangements provided each customer presents valid identification to the server that clearly verifies they belong to the customer groups detailed below:
Standard terms a) to l) above apply together with the additional specific terms/amendments:
i)   Exlusive Retail Partner Discount Cards, including but not limited to: Network Rail, Selfridges, BAA: Double Dozen (1 x Assorted Dozen & 1 x Original Glazed Dozen) for £11.95, plus coffee loyalty card as per the specific terms outlined in 1. Loyalty Card Coffee with clause o) amended to 4 full price normal hot drink purchases
iii)   Student: 10% discount on the total bill upon presentation of an NUS Student Card
iv)   Uniform: 30% discount on the total bill for uniformed and on duty emergency service staff
v)   Neighborhood/Centre Discounts: 10% discount in selected retail discount schemes upon presentation of an official staff card

Contacting Krispy Kreme

If you have any questions regarding these terms and conditions, please call +44 (0) 1276 601 170 or you can email [email protected] You may also contact us in writing at the following address: Krispy Kreme Doughnuts, Unit 4 Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ.

Updated February 23, 2012