Returning a Purchase
We want you to be happy with our books. If the book you have received from us is not what you want, doesn't work, or is in any other way defective, then please return to us within 30 days of receiving it and we will refund you the price you paid for the book. Note that we can only take returns of books bought directly from us on Packtpub.com. If you bought a book from elsewhere, you need to return to that original seller.
By signing in here, you'll enter our returns centre, where we'll give you a returns authorisation code, and instructions on where and how to return your parcel. In the US, our returns facility is in LaVergne, TN, and in UK it is in Birmingham. You need to return the book to the place it shipped from. Once we received the parcel safely back and in good condition we will process a refund.
Refunds
For items that you return to us that are in defective, incorrect or damaged, we will refund you the price you paid for the book plus the actual shipping costs we charged you for the original shipment. If you are only returning one book from a multiple order, then we will refund you the appropriate single item shipping charge. Where the items were shipped under a free shipping offer, we will be not shipping costs to refund.
Items that you have decided you don't want but are not defective, incorrect or damaged we will only refund the value of the item and not any shipping costs you might have paid. In both cases we will not refund shipping and handling costs that you incur in shipping the book back to us.
You can expect to receive a refund from us for authorised and accepted returns 7 to 14 working days from receipt of the returned goods.
