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Gartner Symposium: RBS emulates Amazon with private cloud
Royal Bank of Scotland has developed a private cloud to support its application development process, using Amazon best practices News | 06 Nov 2012
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Technology value matrix: Human Resources solutions
Recent developments in programming languages and platforms made HR solutions more user friendly and easier to deploy and manage, says analyst Nucleus Research. News | 22 Oct 2012
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Interview: Gwyn Thomas, CIO of the Welsh Government
Gwyn Thomas, CIO of the Welsh Assembly, says a pragmatic leadership approach was key to the success of Wales's public sector IT News | 05 Oct 2012
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Indian IT services firm Infosys buys management consultancy Lodestone
Indian IT services provider Infosys has grown its business consultancy with the acquisition of Swiss-based management consultancy Lodestone News | 10 Sep 2012
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Cyber Vulnerability Index
What does your online corporate profile reveal? With so many cyber attacks in the news recently, executives are becoming increasingly concerned about their organisation’s exposure to hackers. Essential Guide | 03 Sep 2012
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Five reasons why workforce management is better in the cloud
This analyst report from Nucleus Research assesses the business benefits of cloud solutions for managing the workforce. Research | 03 Sep 2012
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Macmillan runs roadshows to address resistance to service management
Cancer charity Macmillan used a series of roadshows to overcome user resistance when it upgraded its IT service management (ITSM) News | 14 Aug 2012
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Co-op uses Lloyds managed service in branch acquisition
The Co-operative bank will switch to Lloyds TSB's IT platform when it buys the 632 Lloyds TSB and Cheltenham and Gloucester branches News | 19 Jul 2012
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IT consultancy rises in construction and transportation sectors
Finance and the public sector remain IT consultancies' biggest clients but the construction and transportation sectors are increasing their use News | 17 Jul 2012
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Hotels.com goes agile and in-shores development team
Hotels.com has brought its offshore development team in-house to cut software product cycles from 26 weeks to a fortnight News | 03 Jul 2012
- See More: News on IT operations management and IT support
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How to manage your assets and control business costs
Asset lifecycle management allows the IT department to improve governance, mitigate risk and improve service quality and efficiency Feature
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SMEs: Optimising IT assets
A full lifecycle management approach to hardware can help small businesses extract the greatest value from their IT purchases. Feature
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Mandatory carbon reporting: Indirect emissions guidelines for IT managers
As the UK government announces mandatory carbon reporting for listed companies, how are IT managers to interpret guidelines on indirect emissions? Feature
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CW500: Transforming IT at HMRC, with CIO Phil Pavitt
Phil Pavitt, HM Revenue & Customs CIO, revealed the secrets behind running the UK's largest IT estate to CW500 Club members. Feature
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IT service assurance in a hybrid cloud environment
CIOs need to ensure they can continue to provide the same levels of service in a mixed environment of cloud and legacy IT Feature
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Can a private cloud drive energy efficiency in datacentres?
As more and more companies virtualise datacentres, we ask if stepping into a private cloud would really mean greater energy efficiency. Feature
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Buyer's guide: Outsourcing trends in 2012
In 2012, smaller outsourcing deals will mean changing suppliers more often, but higher margins for outsourcers. Feature
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Gartner Symposium/ITxpo 2011 conference coverage
Read TechTarget’s coverage of Gartner Symposium/ITxpo 2011 in both Barcelona and Orlando. Feature
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IT infrastructure must expand exponentially to unlock productivity potential
Cloud services providers and internet companies such as Google and Amazon are already benefiting from economies of scale, standardisation and automation. Feature
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Buyer's Guide: Financial systems fit for the future
Before the recession, many financial services companies gradually moved away from individual application platforms, and fewer firms now have efforts under way than before the crisis. Feature
- See More: Features on IT operations management and IT support
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Customer relationship management vs business relationship management
Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand Opinion
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Managing shadow IT
Shadow IT is the use of IT systems within an organisation without the approval, or even the knowledge, of corporate IT. What should you do in response? Opinion
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Security Think Tank: SQLi is basically a process problem
Why does SQL injection remain a successful way of attacking web applications? Opinion
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Forrester: Five key trends for your cloud journey
Cloud computing is going to go through big changes in 2012, Forrester analysts predict Opinion
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440 million reasons to learn three IT risk lessons
Companies can change their game to better prevent incidents, enable faster value creation, and avoid wasted time and money when managing risk Opinion
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Are you up to speed with business relationship management?
Over the course of the last 12 months there has been an increased amount of discussion around the process of business relationship management (BRM). Opinion
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Security Think Tank: Using big data for intelligence-led security
How can organisations use big data to yield hidden information of benefit to intelligence-led security? Opinion
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Six steps to plan and prioritise IT investments
IT service management can play an important part in identifying the right IT investments to make. Opinion
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Professionalising service management will help IT take its seat at the top table
IT service managers should be at the forefront of efforts to take IT into the boardroom. The present dearth of CEOs who come from an IT background in the UK is a major concern. Opinion
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IT service management: The only way is ethics
It is now very common for professional bodies and membership organisations to have codes of ethics and standards of conduct. Opinion
- See More: Opinion on IT operations management and IT support
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CW 500: Spencer Izard, research manager, IDC, on cloud computing
In this CW500 Club video Spencer Izard, research manager, IDC talks to Computer Weekly editor in chief Bryan Glick about best practice in moving to the cloud. Video
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CW500: Mitchells & Butlers' COO Robin Young - IT in the boardroom
In this CW500 Club video, Mitchells & Butlers' COO Robin Young talks about how IT is perceived in the boardroom Video
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CW500: BCS' Jim Norton - IT in the boardroom
In this CW500 Club video, immediate past president of the BCS, Jim Norton, talks about how IT is perceived in the boardroom. Video
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CW500: Warren Buckley of BT Retail on BTCare
In this CW500 video, Warren Buckley, managing director, customer service, BT Retail, talks to Computer Weekly editor in chief Bryan Glick about BTCare, the telco's social media-based technical support service. CW500
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CW500: Dave Britton Met Office - Social media 'When it Matters'
In this CW500 video, Dave Britton, chief press officer at Met Office talks to Computer Weekly editor in chief Bryan Glick about the social media project that won Computer Weekly’s Best Use of Social Media award in 2011. CW500
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Budget 2012: Ten things you need to know
George Osborne laid out his ambitions to make the Britain “the technology hub of Europe”. This photo story rounds-up the key points affecting tech businesses. Photo Story
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The UKtech50: The top 20
Following on from our successful afternoon yesterday, where we unveiled the most influential people within the UK IT industry, ComputerWeekly brings you the lowdown on the top 20. Photo Story
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Podcast: Consumerisation of IT: Tom Rogerson
Computer Sciences Corporation CTO financial services EMEA, Tom Rogerson, talks to Computer Weekly's Warwick Ashford about the consumerisation of IT. Podcast
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Podcast: IT news round-up for 23 May 2008
Stories include: London Stock Exchange recoups £40m cost of electronic trading platform in under 12 months; and the UK Identity and Passport Service awards ID card contracts worth 1.5 billion pounds over 10 years. Podcast
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IT news round-up podcast: Birmingham City Council SAP-system goes wrong
Computer Weekly's Warwick Ashford brings you the UK IT news highlights for the week ending 12 February, including Birmingham City Council's backlog of unpaid invoices following an SAP-based system's failure; a visit to Cern to see their latest develo... Podcast
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CW 500: Spencer Izard, research manager, IDC, on cloud computing
In this CW500 Club video Spencer Izard, research manager, IDC talks to Computer Weekly editor in chief Bryan Glick about best practice in moving to the cloud. Video
-
Gartner Symposium: RBS emulates Amazon with private cloud
Royal Bank of Scotland has developed a private cloud to support its application development process, using Amazon best practices News
-
How to manage your assets and control business costs
Asset lifecycle management allows the IT department to improve governance, mitigate risk and improve service quality and efficiency Feature
-
Technology value matrix: Human Resources solutions
Recent developments in programming languages and platforms made HR solutions more user friendly and easier to deploy and manage, says analyst Nucleus Research. News
-
Customer relationship management vs business relationship management
Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand Opinion
-
Interview: Gwyn Thomas, CIO of the Welsh Government
Gwyn Thomas, CIO of the Welsh Assembly, says a pragmatic leadership approach was key to the success of Wales's public sector IT News
-
Indian IT services firm Infosys buys management consultancy Lodestone
Indian IT services provider Infosys has grown its business consultancy with the acquisition of Swiss-based management consultancy Lodestone News
-
CW500: Mitchells & Butlers' COO Robin Young - IT in the boardroom
In this CW500 Club video, Mitchells & Butlers' COO Robin Young talks about how IT is perceived in the boardroom Video
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CW500: BCS' Jim Norton - IT in the boardroom
In this CW500 Club video, immediate past president of the BCS, Jim Norton, talks about how IT is perceived in the boardroom. Video
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Managing shadow IT
Shadow IT is the use of IT systems within an organisation without the approval, or even the knowledge, of corporate IT. What should you do in response? Opinion
- See More: All on IT operations management and IT support
About IT operations management and IT support
IT operations management and IT support are the core functions of an effective IT department. Day-to-day tasks such as running the helpdesk, infrastructure management, patching and maintenance offer opportunities for improving productivity and cutting costs. We analyse the latest trends and technologies to help you identify the products, services and best practices needed for quality IT operations and support.
