Andrew Radley
Andrew is solutions director responsible for Colt's IT managed services portfolio. Prior to Colt, Andrew held senior product management roles at Detica and Cable & Wireless bringing a wealth of experience in developing and launching enterprise managed services. Andrew has also been a non-Executive Director of the Family Online Safety Institute and a funding council member of the Internet Watch Foundation.
Self-service is one of the central ideas underpinning the concept of cloud computing, or IT delivered as a service. It's become an unquestioned assumption that customers want self-service, for every element of IT service delivery. We think that's an assumption too far.
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