Unified Communications and Collaboration

UCC represents a new direction in business to simplify and integrate all forms of communications within an enterprise.

How Colt's Voice and Unified Communication solutions meet its customers business needs

The evolving world of communication with UC

UCC is a powerful convergence of technology, including presence–enabled applications and team collaborative tools across the work environment.  It is built over an optimised business network to enhance communications processes and improve working efficiency.

UCC enables forward-looking companies to:

• derive greater value from their workforce by allowing dispersed employees to work together more effectively and make quicker decisions
• decrease human latency and so achieve a faster time-to-market, increased sales and, ultimately, enhance customer satisfaction
• reduce IT complexity and realise cost savings.

The business drivers for UCC

Colt’s UCC solution provides a set of communications applications, integrated with business processes. This is delivered through a secure and efficient infrastructure, allowing access from multiple devices.

Depending on your individual business needs, we design the most comprehensive solution to match your requirements.

Colt provides end-to-end solutions with maintenance contracts or managed services. We also offer seamless support with one service level agreement (SLA) and a single point of contact across 18 countries.

Meet your communications challenges

Addressing business challenges with UCC

Unified Communications and Collaboration (UCC) from Colt addresses communications issues at the top of the corporate agenda. Better still, it can answer many of them at the same time with a single solution.

So what’s good for the head of IT will often also be valued by the CEO, the financial director and their business counterpart. Employees will feel empowered to serve customers better – through easier collaboration and messaging - helping the business to grow. And this is excellent news for the human resources director and head of customer service.

What challenges do you face?

Boost Workforce Performance

“I want our employees to perform better and work more effectively as a team, wherever they are located. Teams need to make good decisions faster and follow up with actions immediately to become a more dynamic business.”

See how to boost workforce performance.

Empower Employees

“As an employee, I want the freedom to talk, use applications and collaborate more effectively when I need to. I don’t want it to matter whether I’m the office, on the road or working from home.”

See how to empower employees.

Reduce Costs

“I need to find significant savings across the business, including reducing travel costs and mobile charges. Also, I want our IT infrastructure to be more cost-effective to manage – and remain so, even when we add new services.”

See how to reduce costs.

Satisfy Customers

“Enhancing the customer experience is key to our competitive edge in the marketplace. We need to be more responsive, connecting customers seamlessly to the best agent available, who is equipped to serve them better.”

See how to satisfy customers.

Simplify IT

“I want our enterprise communications applications to be available on our mobile devices, while being reliable and cost effective. We want to reduce complexity, so our IT platform is streamlined to take us forward.”

 See how to simplify IT.

Customised solutions, unique to you
 

Colt's expertise in Unified Communications

Colt designs UCC solutions that meet your needs for flexibility, functionality, future growth, resilience and business specific features.

Our professionals then help you to start reaping the benefits of IP-based tools, such as Voice–over-IP (VoIP). We can integrate applications into communications processes to improve employee performance.

We provide end-to-end solutions with maintenance contracts or provide these solutions as a managed service. Colt also offers seamless support with one service level agreement (SLA) and a single point of contact across 18 countries.

Solutions guide

Specific UCC solutions are available to you. But Colt can also mix and match solutions, components and features to fit your communications needs. Our Professional Services consultants will help you decide on the best options to support your business communications strategy.

Business communications

Colt can extend seamless communications and business applications to the edges of your enterprise, including remote offices and mobile workers. We consolidate your IP PBX infrastructure, creating a converged voice and data network. This opens the door to a wealth of new and exciting business capabilities. Read more

Messaging

Unified messaging accelerates the responsiveness of your organisation – between employees and with customers, partners and co-workers. With unified messaging, all types of messages (such as voicemail and email) become available to a single interface, accessible from a variety of different devices. You can ‘find’ anyone, thanks to seamless ‘anywhere access’. Read more

Collaboration

Rich, contextual, dynamic collaboration between your teams and individuals in different locations is possible. They can keep pace with new information and make timely decisions for your business, using audio/web conferencing, IP telephony and messaging. Key benefits include significant cost and time savings. Read more

Business mobility

Colt enables your employees to have the same functionality on their mobile phones as their offices phones and PC clients. Each person has ‘one number’ that can be dialed to reach their mobile, desk-phone and other devices simultaneously. They also benefit from secure access via their laptops to your corporate applications and files. We can also minimise your costs by routing calls over your enterprise network. Read more                   

Contact centres

You can optimise and virtualise your contact centres to increase productivity. Every agent gets the same tools and applications to do their job effectively. It’s the same if they are based at head office, branches or working from home. Other key benefits include clear cost savings and resilient business continuity. Read more

Benefits extend across your enterprise

Your business, its employees and customers can all benefit from our solutions for Unified Communications and Collaboration (UCC). Businesses can become more agile in fast-changing market conditions, accelerate their performance and reduce costs across their organisation.

Simplification and consolidation of communications

Colt can consolidate your communications infrastructure - uniting telephony, voice mail, instant messaging and audio/web conferencing. We deliver savings and enrich communications for employees, wherever they are based. Read more

Business process optimisation

With Colt, you can enhance the operational efficiency of your business. You can also boost employee performance and customer satisfaction. Communications are streamlined to avoid the ‘human factor’ from causing bottlenecks. Read more

Cost savings

With Colt, you can look forward to immediate reductions in travel expenses, call costs and facilities bills. And by reducing the complexity of your communications architecture, you can save on capital investment and lower operating costs. Read more

Why choose Colt?

Why Colt for Unified Communications

Colt are a renowned, trusted single supplier of voice and data networking solutions with a rare ability to offer a full portfolio of services across Europe using its own infrastructure of duct, fibre, electronics, people, service and management.

Our customers enjoy world class award winning customer service from our local teams and our service centre and Network Operations centre in Barcelona.

Our engineers are trained and certified to support the applications you need and in the event of an issue will quickly complete their analysis and diagnostics to ensure the correct resolving action is taken as quickly as possible.