Your customers are everywhere and anywhere
When a consumer dials into your customer’s organisation there’s a lot at stake: it might actually be the most critical point of their commercial relationship with them. If that consumer finds it hard to get through, has to hold on too long, or fails to talk to the right person, the relationship is in tatters and could be lost forever.
That’s why the routing of calls to contact and call centres is a vital element in your efforts to grow and deepen your customer base. That vital point of contact has to be managed intelligently and seamlessly 24 hours a day, 365 days a year!
Colt IN for Resellers is designed to give your customers the power to answer every call. Customers can call service access numbers that range from Freephone to Shared Cost and Premium Rate, and they can be routed to any location in the world.
Colt gives your customers the power to route, re-route and answer calls from customers or remote users and teleworkers in highly intelligent ways, and delivers the flexibility they need to increase their call centre capacity so as to deal with busy periods at different times of day or support specific promotions. It’s a transparent service that provides all the statistics they need to control spending and to see how their organisation is performing on a daily – even hourly – basis.
Our European fibre network gives you the certainty you need to do business with confidence.