IN for Resellers

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Your customers are everywhere and anywhere

When a consumer dials into your customer’s organisation there’s a lot at stake: it might actually be the most critical point of their commercial relationship with them. If that consumer finds it hard to get through, has to hold on too long, or fails to talk to the right person, the relationship is in tatters and could be lost forever.

That’s why the routing of calls to contact and call centres is a vital element in your efforts to grow and deepen your customer base. That vital point of contact has to be managed intelligently and seamlessly 24 hours a day, 365 days a year!

Colt IN for Resellers is designed to give your customers the power to answer every call. Customers can call service access numbers that range from Freephone to Shared Cost and Premium Rate, and they can be routed to any location in the world.

Colt gives your customers the power to route, re-route and answer calls from customers or remote users and teleworkers in highly intelligent ways, and delivers the flexibility they need to increase their call centre capacity so as to deal with busy periods at different times of day or support specific promotions. It’s a transparent service that provides all the statistics they need to control spending and to see how their organisation is performing on a daily – even hourly – basis.

Our European fibre network gives you the certainty you need to do business with confidence.

Routing for success

Inbound calls are the lifeblood of many 21st century organisations. Almost 60 per cent of consumers say they stop buying from companies that offer a bad call centre experience, whilst 76 per cent say they’ll stay loyal to those that do.

So, it’s critical that your customers turn their inbound traffic into a business asset: Colt IN for Resellers does just that. Using the power of our European fibre network we can provide a range of service access number options to suit your customers’ needs: from Freephone to Shared Cost and Premium Rate. They can use multiple call centres located anywhere in the world and, when the phones get busy, re-route traffic to where there is spare capacity. It’s all done seamlessly and the callers do not know the difference.

Organisations that have a large number of remote or tele-workers can also benefit from the service to create a non-geographic business space that works in a unified way.

We enable you to generate the statistics you need to gain an insight into what is happening out there, with CDRs delivered twice a day through our process automation system, Cocom, you can set your own billing cycles so that you can speed up your revenue streams.

Colt’s secure routing manager tool is available 24/7 so you can react to market changes immediately. Your routing plans can be updated through the Internet or even WAP. It’s an extremely user friendly system that is accessed via a secure VPN connection.

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