Increased detail and explanation for users to gain understanding on certain topics.
4
votes
1answer
104 views
Startup screens: “Show this page at startup” vs. “Don't show this on startup”
I'm currently working on an iOS app where the user is presented with a startup screen until the user disables it.
I am insisting that this startup screen should have an already ticked checkbox that ...
23
votes
7answers
1k views
Help menu - “?” or “Help”?
It is a very simple question, but it has been bothering me for quite some time: when creating an application, should the help menu (in the menu bar) be called "?" or "Help"?
I can see a few ...
6
votes
5answers
140 views
How to lay out a screen with dozens of fields and have help for each
We have a screen that has a form that gathers a lot of input.
Many of the terms and questions are confusing so we have help for them.
We are trying to put a little (?) help icon for each line.
We ...
14
votes
3answers
225 views
Does an “Other” category on a Help page have any value?
When designing a Help page or FAQ that is broken down into categories, is a category titled "Other" useful, or does it indicate a poor information architecture?
Sometimes there are truly items that ...
8
votes
7answers
363 views
Best way to communicate an abstract app concept such as a 'workspace' to users
The issue I'm struggling with is fairly specific, but it touches on a general UX topic, which is how to help users grasp some abstract app concept, such as some information organization or structuring ...
-3
votes
1answer
82 views
Help needed in case of designing a site for Hospital [closed]
I've been assigned to re-design a hospital site. Here is the link for the site.
lrh.gov
Now my question is what flaws does this site has, what things should i consider before building this sort of ...
4
votes
2answers
176 views
How Many Screenshots Are Too Many
At what point am I offering too many screenshots? I am working a redesign of my company's help guides - these guides are mostly centered around our hosted mail services. How to set up Outlook, set up ...
2
votes
5answers
267 views
Tooltips to shorten your content
At my job there is no UX expert, which can be frustrating since most of the daily discussions I have with colleagues is about user experience / interaction.
Right now there is a discussion regarding ...
5
votes
2answers
162 views
Context sensitive help - making sure they use it
I want to add a context-sensitive help to my interface. It's a complex of numerous screens and data fields, intended for the trained enterprise user.
Following this question and this one about why ...
15
votes
2answers
425 views
What happened to “What's this?” help?
"What's this?" help or context-sensitive help* used to be commonplace in Windows applications a few years ago. Dialog windows had an additional "?" button in the top right, that when clicked, gave you ...
2
votes
1answer
56 views
Best practices or resources about online assessment
I have a project to deliver an online assessment of a large number of users. The assessment is for a psychological research project, so the content is mostly self-description asked in a variety of ...
3
votes
1answer
53 views
Should your Help section have questions or topics?
Which is more user friendly? Organizing your Help section with popular phrased questions or topics?
Clear topics are easier to scan whereas with popular phrased questions you have a chance to match ...
1
vote
3answers
147 views
Where is the best place to put example input for a form? [duplicate]
Possible Duplicate:
Where should form instructions or hints be placed?
Which of the following is the best place for the example (e.g. 12345) on long/short/busy/simple forms? (...and why?)
...
3
votes
2answers
112 views
Why don't applications explain reason for greyed-out icons/menu options? [duplicate]
Possible Duplicate:
Don’t hide or disable menu items?
I think applications should explain why an option of clickable icon is greyed-out i.e. not selectable or not active. For example a ...
3
votes
3answers
281 views
CVV “What is this?” help dialog - still necessary?
Many online shopping carts have a "What is this?" help dialog attached to a CVV input field.
Here is an example from Paypal:
My assumption is that more people are familiar with online shopping, ...
