The helpdesk tag has no wiki summary.
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1answer
212 views
How to use CSV files to invite friends to your company page on Facebook
I want to invite more friends to my company page on Facebook using a CSV file but it is not working for me. Can someone help me on this?
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3answers
287 views
Ticket/Issue/Bug Tracking system with API [closed]
I'm looking for a system to track bugs that has an API that I can query to show information in the admin panel I'm developing.
I've used Kayako in the past with a Web hosting company that seemed to ...
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0answers
27 views
Help Desk Software with user groups and temporary ban function? [closed]
I am looking for a Help Desk Software which allow you to create user groups or to mark/categorize specific users in some way. Also the admin should be able to ban specific users/e-mails (not user ...
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1answer
315 views
Support tracker with hooks into Bugzilla?
My company uses Bugzilla for issue tracking. Part of my responsibilities include handling customer emails for feature requests and issue resolution. If we intend to add/fix something the customer ...
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1answer
106 views
Help-Desk tool to aggregate conversations about a particular problem?
We're a web company (600 employees) and sell products to SMEs.
Each transaction gets a number (say 1532) and sometimes there are problems with producing this product, caused by different departments.
...
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vote
1answer
161 views
Google Apps Helpdesk for Multiple Domains?
My company is looking for a helpdesk solution that works with our Google Apps Premier service. The biggest problem we are running in to is that our company has several brands which we support through ...
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1answer
87 views
Online helpdesk for non technical businesses
I am looking into some type of online helpdesk app to be used for a non technical business. Ideally the app would integrate with email so that when email comes to our main support email addresses (ie, ...
3
votes
1answer
185 views
How to Migrate Tickets from Zendesk to Vision Helpdesk?
We are running two instances of Zendesk for managing support for our two companies it cost us around $100 per month but now we have found more cheap solution Vision Helpdesk at $30 per month unlimited ...
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1answer
8k views
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12answers
395 views
Which online helpdesk application?
I've been looking for an online helpdesk application to help manage support of one of my sites.
I'm looking for a reasonably cheap hosted solution that is simple to use and just allows users to send ...
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3answers
204 views
Helpdesk Applications (ala Lighthouse)?
I'm looking for applications that attempt to facilitate the collection of user issues and requests. Not necessarily bug tracking software, but a full on support application like Lighthouse.
Bonus ...
