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Salesforce CRM: The Definitive Admin Handbook
Getting Started with the Salesforce CRM Application: Organization Administration
Establishing your company profile within Salesforce
User Management in Salesforce CRM
Introduction to record ownership, profiles, and sharing
Managing users in Salesforce CRM
Configuration in Salesforce CRM
Relationship between profile and the features that it controls
Organization-wide Sharing Defaults (OWD)
Organization-wide defaults and Sharing Rules
Implementing Business Processes in Salesforce CRM
Workflow rules and approval processes
Configuring approval processes
Functional overview of Salesforce CRM
Enterprise mashups in web applications
Best Practices for Enhancing Productivity
Managed and unmanaged packages