Handling and explaining errors gracefully so as to have the least negative impact on a user's experience and workflow.
3
votes
1answer
34 views
Should I retry a manual refresh when network is available?
I have a mobile app that automatically downloads user content from the Internet according to a schedule. Sometimes it might miss a scheduled update because the device wasn't connected to the Internet ...
35
votes
6answers
2k views
How can I highlight errors when bright red is the main color of the brand?
I'm working on a mobile website for a client whose main brand color is red. The website header and headings are all red. CTA buttons are red too. How can I effectively separate errors (mostly in form ...
2
votes
1answer
57 views
Navigating to details of an item from the list
I'm working on a Windows Phone 7 app that has a screen of some abstract items that we load from the server.
If the user clicks on an item they are navigated to a "details page".
Currently the ...
3
votes
2answers
84 views
Generic or dedicated error pages
The most common errorpage is the 404 error. Right now we are working on a website for a big client with several country websites.
My idea for http errors is:
One generic page which appologies for ...
14
votes
4answers
455 views
Are HTTP error codes user-friendly?
Why do we still have these HTTP error codes?
For me it seems like they are completely useless for the user (not for all but most of them). It says nothing helpful (look at the screenshot above, it ...
8
votes
3answers
184 views
Messaging a user success and error messages at the same time
There's a screen in our app where the user performs a batch action to list some products on their online store. In the UI, they select the products from a list and click a 'list' button.
During this ...
2
votes
2answers
66 views
Do we need to indicate that an activity that ran very quickly didn't error-out immediately?
We have a system that has a few maintenance activities that run very quickly (less than a second). Problem is, when users look at the log file for the system, seeing an activity that ran for 0 seconds ...
5
votes
2answers
574 views
What's the Android recommendation for error handling
I'm looking through the Android UX design docs, and I'm not finding an article for best practices around error handling.
The type of errors I'm concerned with are limited functionality due to no ...
10
votes
2answers
243 views
Choosing appropriate words for error levels
I develop an open-source, system monitoring tool, ServiceMon, and I'd really appreciate some help choosing the right words to use for a feature.
The state of the system that is being monitored is ...
7
votes
7answers
437 views
How to indicate a form-field error?
I have two candidates for indicating that a form field is in an error state.
Option 1
Option 2
Should the error icon be in the field, or next to the label? Or something else? Or does it not ...
9
votes
3answers
239 views
Should we be optimistic or pessimistic with UI updates on AJAX requests?
We are discussing in our team how best to handle UI updates after a user does something to cause an AJAX request to the server.
Here are options we are considering:
Instantly update the UI and ...
19
votes
4answers
9k views
How to create a useful 500 internal server error page
I'm trying to create a useful HTTP Error 500 Internal server error page and the recommendations I have found and the live examples I have stumpled upon use a very simple layout. They basically ...
4
votes
3answers
132 views
How do I inform the user a component has stopped working?
This is my design challenge:
The idea is to have a separate component integrated into a website, displaying data retrieved from another system.
When a problem occurs with this other system, we are ...
9
votes
2answers
203 views
Is there a standard for the frequencies and or duration used for beeps?
Is there a standard for the frequencies and or duration used for error or alert beeps?
When I hear a ding or bing sound, I sometimes find that the frequency of the tone is too high or low (in my ...
14
votes
8answers
2k views
How to tell the user his login credentials are incorrect?
When a user has entered incorrect details into a login form, is it better to tell them:
The username or password you have entered is invalid.
or
The user name you have entered is invalid (for ...
