Technical Support
As an MSDN subscriber, you may be eligible for up to four technical support incidents, depending on your subscription level. Compare Subscriptions for details. Support incidents can be used:
- To resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional support incidents.
- To find a solution to a production issue if you can replicate that issue in a non-production environment
Note: Technical support incidents are not redeemable for Windows Store and Windows Phone Marketplace. Learn more about technical support available for Windows Store and Windows Phone Marketplace.
Subscribers in Europe, the Middle East, and Africa:
Follow the activation instructions included on http://support.microsoft.com/activatesupport.
Subscribers in all other geographies:
You must set up your support contract while or before submitting your first incident:
- Call the Microsoft Technical Support number listed below for your country. Subscribers in the US and Canada: you can also set up a contract online (via chat) when you submit your first support incident. You will need your Subscriber ID (Benefit Access Number), which can be found within My Account.
- Tell the agent that you need to set up a support contract for your MSDN subscription.
- The agent will provide you a Contract ID and Access ID. You will need these each time you submit an incident online or by phone.
Already have your Contract ID and Access ID? Submit an issue online or call the Microsoft Technical Support number below to get help from Microsoft.
Quick Links: North America | Europe, Middle East, and Africa | Latin America | Japan | Asia Pacific
North America
|
Country/region
|
Professional Support Telephone Number
|
|
Canada
|
Online
1-800-805-4440 (English, French) |
|
United States
|
Online
1-800-936-4900 (English) |
Europe, Middle East, and Africa
|
Country/region
|
Professional Support Telephone Number
|
|
Africa
|
+27 11 361 8800 (English)
+212 22 956153 (French) |
|
Algeria
|
+213 21 92 68 78 (Arabic, French) |
|
Austria
|
+43 (1) 50222 2255 (German) |
|
Bahrain
|
080004500 (toll-free) (Arabic, English)
+971 4 3917000 (Arabic, English) |
|
Belarus
|
8 820 0071 0004 (Toll Free) (Russian) |
|
Belgium
|
+32 2 5033113 (English, Dutch, French) |
|
Bosnia & Herzegovina
|
0800 20 230 (Toll Free, Croatian, English)
00 387 33 606 100 (International Calls) (Croatian, English) |
|
Bulgaria
|
0800 15555 (Toll Free) (Bulgarian, English)
+359 2 9657100 (International & Mobile Calls) (Bulgarian) |
|
Croatia
|
0800 300 300 (Toll Free) (Croatian, English)
+385 17890300 (Croatian, English)
+385 (1) 3030689 (English) |
|
Cyprus
|
22 67 4000 (Toll Free) (Greek)
+357 22 67 4000 (International Charges) (Greek) |
|
Czech Republic
|
841 300 300 (Czech, English)
+420 261 197 665 (Czech, from abroad) |
|
Denmark
|
+45 82333100 (Danish, English) |
|
Egypt
|
+202 3539 3333 (Arabic, English) |
|
Finland
|
+358 9 817 10 4 00 (Finnish, English) |
|
France
|
08.25.82.78.29 (French) |
|
Germany
|
0180 5 67 22 55 (German) |
|
Greece
|
801 500 3000 (Greek, English)
+30 211 120 6500 (Greek, English) |
|
Hungary
|
+36 1 267 4636 (Hungarian) |
|
Iceland
|
+354 510 6920 (Icelandic, English) |
|
Iraq
|
+971 4 3917000 (Arabic, English) |
|
Ireland
|
Online
1 850 940940 (English) |
|
Israel
|
+972 9 7625400 (Hebrew, English) |
|
Italy
|
+39 2 70 398 398 (Italian) |
|
Jordan
|
080022101 (toll-free) (Arabic, English)
+962 6 550 34 51 (Arabic, English)
+962 6 4626969 (Arabic, English) |
|
Kazakhstan
|
7 3272 980126 (Russian)
8800 0801000 (Toll Free) (Russian) |
|
Kuwait
|
+965 2243 1071 (Arabic, English) |
|
Lebanon
|
+961 1 974081 (Arabic, English) |
|
Libya
|
+202 539 3333 (Arabic, English) |
|
Luxembourg
|
+352 0800 243 53 (French, German, English) |
|
Macedonia
|
+389 (2) 3090890 (Macedonian, English) |
|
Malta
|
800 62037 (Toll Free) (English)
+356 800 62037 (English) |
|
Morocco
|
0810 0 0809 (French, Arabic) |
|
Netherlands
|
+3120-5001500 (English) |
|
Norway
|
+47 23500500 (Norwegian, English) |
|
Oman
|
+968 2444 64 87 (Arabic, English) |
|
Palestinian Authority
|
+962 6 550 34 51 (Arabic, English)
+962 6 4626969 (Arabic, English) |
|
Poland
|
0 801 308 801 (Toll Free) (Polish, English)
+48 22 5941999 (Polish, English) |
|
Portugal
|
808 22 32 42 (Portuguese) |
|
Qatar
|
+971 4 3917000 (Arabic, English) |
|
Romania
|
+40 (21) 204 70 40 (Romanian, English)
0 801 033 333 (Romanian, English) |
|
Russian Federation
|
8 800 2008001 (Toll Free) (Russian)
7 495 9167171 (Russian) |
|
Saudi Arabia
|
800 1242255 (Toll Free) (Arabic, English)
+966 1 2180821 (Arabic, English)
800 820 013 (Arabic, English) |
|
Serbia
|
0700 300 300 (Serbian, English)
+381 (11) 330 55 00 (Serbian, English) |
|
Slovakia
|
0850 111 300 (Slovakian, English)
+421 259 295 888 (Slovakian, from abroad) |
|
Slovenia
|
+386 (1) 585 3449 (Slovenian, English) |
|
South Africa
|
0860 22 55 67 (English) |
|
Spain
|
902 197 198 (Spanish) |
|
Sweden
|
+46 (0)8-751 09 80 (Swedish, English) |
|
Switzerland
|
0848 858 868 (French, German)
0848 801 255 (Italian) |
|
Tunisia
|
+216 71 96 99 05 (French, Arabic) |
|
Turkey
|
+90 212 33 66 999 (Turkish, English) |
|
Ukraine
|
+38 044 2305101 (Ukrainian, Russian) |
|
United Arab Emirates
|
+971 4 3917000 (Arabic, English) |
|
United Kingdom
|
Online
0844 800 2400 (English) |
Latin America
|
Country/region
|
Professional Support Telephone Number
|
|
Anguilla
|
1-866-993-9330 (Spanish, English) |
|
Antigua and Barbuda
|
1-866-993-9303 (Spanish, English) |
|
Aruba
|
305-418-9136 (Spanish, English) |
|
Argentina
|
0-800-222-9467
011-5776-1000 (Spanish) |
|
Bahamas
|
1-800-389-0489 (Spanish, English) |
|
Barbados
|
1-866-993-9304 (Spanish, English) |
|
Belize
|
305 418-9146 (Spanish, English) |
|
Bermuda
|
1-866-993-9305 (Spanish, English) |
|
Bolivia
|
800-100-714 (Spanish) |
|
Bonaire
|
3056034466 (Spanish) |
|
Brazil
|
0-800 761 7454
11-4706-0900 (Portuguese) |
|
British Virgin Islands
|
1-866-993-9306 (Spanish, English) |
|
Cayman Islands
|
1-866-993-9308 (Spanish, English) |
|
Chile
|
800-202-011 (Spanish) |
|
Colombia
|
01-800-093-1234
5870300 (Spanish) |
|
Costa Rica
|
0-800-016-1034 (Spanish, English) |
|
Dominican Republic
|
1-800-751-3455 (Spanish, English) |
|
Dominica
|
1-866-993-9309 (Spanish, English) |
|
Ecuador
|
1-800-010-288 (Spanish) |
|
El Salvador
|
800-6676 (Spanish, English) |
|
Falkland Islands
|
305-418-9137 (Spanish, English) |
|
French Guiana
|
0-805 51 01 01 (Spanish, French, English) |
|
Grenada
|
1-866-993-0313 (Spanish, English) |
|
Guadeloupe
|
0-805 51 01 03 (Spanish, English) |
|
Guatemala
|
1-800-300-0069 (Spanish, English) |
|
Guyana
|
305-418-9138 (Spanish, English) |
|
Haiti
|
193 - Pin 3140 (Spanish, English) |
|
Honduras
|
800-0122 - Pin 3140 (Spanish, English) |
|
Jamaica
|
1-866-993-9302 (Spanish, English) |
|
Martinique
|
0-805-51-0105 (French, Spanish, English) |
|
Mexico
|
01-800-123-3353 (Spanish) |
|
Montserrat
|
1-866-993-9315 (Spanish, English) |
|
Netherlands Antilles
|
00-1-866-543-2085 (Spanish, English) |
|
Nicaragua
|
00-1-800 0166 -Pin 3140 (Spanish, English) |
|
Panama
|
00-1-800-051-0398 (Spanish, English) |
|
Paraguay
|
00-9-800-542-0049 (Spanish) |
|
Peru
|
0-800-54-238 (Spanish) |
|
Puerto Rico
|
1-877-678-8032 (Spanish, English) |
|
St. Lucia
|
1-866-993-9317 (Spanish, English) |
|
St. Kitts and Nevis
|
1-866-993-9318 (Spanish, English) |
|
St. Vincent and The Grenadines
|
1-866-993-9319 (Spanish, English) |
|
St. Maarten, St. Thomas
|
00-1-866-543-2085 (Spanish, English) |
|
St. Martin
|
305-418-9139 (Spanish, English) |
|
Suriname
|
305-418-9140 (Spanish, English) |
|
Trinidad and Tobago
|
1-866-994-9312 (Spanish, English) |
|
Turks and Caicos Islands
|
1-866-993-9320 (Spanish, English) |
|
Uruguay
|
000-4054-083 (Spanish) |
|
Venezuela
|
0-800-100-4610 (Spanish) |
|
Virgin Islands (U.S.)
|
1-877-678-8033 (Spanish, English) |
|
For all other countries in Latin America & the Caribbean
|
1-305-603-4466 (Spanish, English, French) |
Japan
|
Country/region
|
Professional Support Telephone Number
|
|
Japan
|
0120-750052 |
Asia-Pacific
|
Country/region
|
Professional Support Telephone Number
|
|
Australia
|
+61 (2) 9870 2200 (English)
131630 (English); 132058 option 1 |
|
Brunei
|
1-800-6738 (English) |
|
Cambodia, Laos, Myanmar
|
+60 (3) 7712 4671 (English) |
|
Hong Kong SAR
|
852-2388 9600 (Cantonese, English, Mandarin)
021-340 24576 (Toll) (Cantonese, English, Mandarin) |
|
India and Subcontintent
|
1-800-419-5666 (India only)
+91 80 40103000 |
|
Indonesia
|
001-803-657-729(Bahasa, English);
+60-3-7682-1972 (Bahasa) |
|
Korea
|
1577-9700 |
|
Malaysia
|
1800-806-114 |
|
New Zealand
|
0800-800-00
+64-9-362-5800 |
|
People's Republic of China
|
800-820-3800 |
|
Philippines
|
1800-1651-0465 |
|
Singapore
|
800-188-6009 |
|
Taiwan
|
0800-008833 (locale toll free);
02-2999-8833;
02-6635-9111 |
|
Thailand
|
001-800-656-495(Thai, English);
+60-3-7682-1973(Thai) |
|
Vietnam
|
+84 (4) 39351053 (Vietnamese, English)
86-21-3405-4745(English) |
|
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