Social CRM Solution

To help businesses analyze and act on market intelligence from social conversations, Microsoft has acquired Netbreeze. With cutting-edge native language analytics combined with data mining, transactional, and text analysis, we are accelerating our vision to embed social capabilities within Microsoft Dynamics CRM offerings.

Imagine how much more dynamic your marketing team can be—utilizing social channels to amplify its message to salespeople and partners so everyone is on the same page.

At launch, the team can analyze results and collaborate to tweak the campaign before expanding to other markets.

Real-time social insights and easy collaboration give your business the agility you need to execute with success.

Customers today are 57 percent through the purchase process before you even make contact.² This means that your salespeople need social reach beyond their sales silo. Finding answers and expertise helps them close more deals faster.

Social data enrichment, relevant news, and vital information, like direct connections to her prospect, from within her social network are surfaced within your salesperson's business solution.

She can easily assemble a "dream team" with the requisite experience to help ensure a positive outcome. And they can engage the customer directly to edit the proposal, helping to better meet that customer’s needs.

Social tools that help her understand her customer, engage her team, and collaborate for success can make her a much more effective salesperson.

In customer care, the impact of social media is widely felt. Customers have found their voice, and it is powerful.

When a customer tweets about an issue with your product or service, your team needs the tools to listen and correctly analyze what is being said so that the team can identify opportunities and respond.

Your customer care representatives can easily collaborate with members of their team who have the appropriate knowledge to solve their customer's issue—all in their efforts to ensure customer loyalty.

With Enterprise Social from Microsoft, you can put your business strategies into action more quickly and effectively: flatten hierarchies and give people a voice, collaborate across geographies and in real time, and connect people—both inside your enterprise and across your ecosystem. Enterprise Social brings new power to your business.

Yammer is a set of powerful collaboration tools that every member of your organization can benefit from. Get started with Yammer today.

Microsoft Dynamics CRM brings these powerful capabilities to your sales, marketing, and customer care teams so their connections are in context—within the applications they use every day—and purpose-driven, helping your people and your organization achieve your goals. By engaging with your customers in the social realm, you are better able to manage their customer experience, improve customer satisfaction, increase their loyalty, and drive additional revenue.