New survey reveals how information workers around the globe view social tools. SOCIAL TOOLS TODAY - Workers are often ahead of business leaders in recognizing the value of social tools. Respondents said they use social tools mostly for communicating with colleagues, sharing and reviewing documents, and communicating with customers and clients. SOCIAL TOOL CONCERNS - The barriers preventing social tools from flourishing in the workplace...

Global survey across 32 countries shows worker appetite for social tools is increasing, even if it means spending their own money and defying organizational policy to use the technology. Nearly half of employees report that social tools at work help increase their productivity, but more than 30 percent of...