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HP Smart Web Printing error message occurs in Internet Explorer

Article ID: 969227 - View products that this article applies to.

Symptoms

When you open Windows Internet Explorer, you see an error message about a compatibility issue between Internet Explorer and the HP Smart Web Printing add-on program.

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To resolve this issue, install the latest version of HP Smart Web Printing.

Note HP Smart Web Printing has been replaced by the HP Smart Print tool that works together with the Bing toolbar. HP Smart Print is supported by Internet Explorer 6, by Internet Explorer 7, by Internet Explorer 8, and by Internet Explorer 9.

For the latest version of HP Smart Print for Internet Explorer 9

To download the latest version of HP Smart Print, click the following link to visit the HP website:

HP Smart Print

(http://h30434.www3.hp.com/t5/Web-Printing-Software/HP-Smart-Print-amp-IE9-Support/td-p/762253)

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Workaround

Disable HP Smart Web Printing

To have us disable HP Smart Web Printing for you, go to the "Fix it for me" section. If you would rather fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix this problem link, click Run in the File Download dialog box, and then follow the steps in the wizard.

Fix this problem
Microsoft Automated Troubleshooting Services: Internet Explorer freezes or crashes

Note This wizard may be in English only. However, the automatic fix works for all language versions of Windows.

Let me fix it myself

To fix this problem yourself, follow these steps:

Close all Internet Explorer windows.
Open a new Internet Explorer window.
When you see the message that states that the "HP Smart Web Printing add-on can cause Internet Explorer to crash or to stop responding," click Always open Internet Explorer without this add-on.

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More information

HP Smart Web Printing is an add-on for Internet Explorer that lets you select and print only the website content that you want. This software is usually installed when you use the HP Software CD to install an HP printer.

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References

How do browser add-ons affect my computer?

(http://windowshelp.microsoft.com/Windows/en-US/help/8ceec222-aa8a-401a-8da5-d9267a978ba71033.mspx)

Internet Explorer add-ons: frequently asked questions

(http://windowshelp.microsoft.com/Windows/en-US/help/e85a03aa-c7c6-428e-9891-67ea76df9b7e1033.mspx)

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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