Support for Microsoft Commerce Server 2009 R2, 2009, 2007, 2002

Help and support for Microsoft Commerce Server. Links to customer service and technical support resources; download, blogs, and community forums.

Key Resources

Key Resources

Commerce Server Product Home Page
Visit the Commerce Server Home Page for product information, trial software, purchasing options, technical resources and more.

TechNet Library for Commerce Server
The TechNet Library is an essential source of information for IT Professionals using Microsoft tools, products, technologies and services. The TechNet Library includes how to and deployment documentation, reference articles, and more.

Commerce Server Downloads
Access downloads to support your installation of Commerce Server inlcuding installation guides, template packs for SharePoint 2010, the Software Development Kit, and more.

Got a question? Post a question in the Commerce Server Forums.
Ask a question or search for answers in the Commerce Server forums. Experts are on hand to help.

Community

Ask the Community

Got a question? Post a question in the Commerce Server Forums.
Ask a question or search for answers in the Commerce Server forums. Experts are on hand to help.

Commerce Server Team Blog
Access the latest news and opinions from Commerce Server experts all over the Web.

Self-Support Options

Self-Support Options

Search the Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues with Commerce Server.

Got a question? Post a question in the Commerce Server Forums.
Ask a question or search for answers in the Commerce Server forums. Experts are on hand to help.

Use Microsoft Connect to provide product feedback
Register for and use Microsoft Connect to provide product feedback directly to Microsoft product groups and to find workarounds for common issues.

Microsoft Premier Online
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can select available support options on the Microsoft Partner Portal.

Assisted Support Options

Assisted Support Options

Contact a Microsoft Support Professional via e-mail, on-line submission or phone.

Paid Incident Support

To contact a Microsoft Support Professional click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

Commerce Server 2009 R2
Commerce Server 2009
Commerce Server 2007
Commerce Server 2002

Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Microsoft Premier Online (MPO)
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Lifecycle

View Support Lifecycle Information

Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Small Business Server Lifecycle Policies

To view Support Lifecycle information for a specific version of Small Business Server, select the product and version below that is applicable to you.

Commerce Server 2009 R2
Commerce Server 2009
Commerce Server 2007
Commerce Server 2002
Last Review : March 15, 2013