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Welcome to the “CRM Connection” Blog - Interested in learning more about Microsoft Dynamics CRM? Follow our blog to stay up to date with the latest news, information, market trends and great customer success stories.
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Partner Readiness for Microsoft Dynamics CRM code-named “Orion” Scheduled for October 20 at The Partner Connections Event
Posted
2 days ago
by
David Pennington
0
Comments
“Orion” is coming and we couldn’t be more excited to share it with you! Join the Microsoft Dynamics CRM team on Sunday, October 20, for a partner readiness event around Microsoft Dynamics CRM 2013 formerly code-named “Orion”...
Introducing a more flexible and personal way to buy Microsoft Dynamics CRM Online
Posted
19 days ago
by
Paco Contreras
6
Comments
We recently shared how the upcoming release of Microsoft Dynamics CRM 2013 will make business personal. Today, we are announcing how buying CRM will become more personal too. Since the introduction of Microsoft Dynamics CRM Online in April 2008, we...
Making Microsoft Dynamics CRM Personal
Posted
25 days ago
by
Bob Stutz
1
Comments
You don’t have to be in the CRM software business to know that there have been some recent shifts in the market that have fundamentally changed things, all you have to be is a customer. Think about it, customers today are smarter. With a constant...
MyAssist Transforms the Concierge Industry by Focusing on the Customer
Posted
1 month ago
by
Community Editor
0
Comments
Editors at Microsoft News Center recently spoke with John Noel, CEO at MyAssist, to learn more about how Microsoft Dynamics CRM is helping the company transform the concierge industry. Have you ever wished you could free up time by handing off some...
City Harvest Feeds Hungry New Yorkers by Getting Food to Where It’s Needed Most
Posted
1 month ago
by
Community Editor
0
Comments
Editors at Microsoft News Center recently spoke with Matthew Reich, Vice President of Operations at City Harvest , to learn more about how Microsoft Dynamics CRM Online is helping the anti-hunger nonprofit keep up with the growing demand for food donations...
Microsoft Dynamics CRM Accelerates Social Capabilities
Posted
4 months ago
by
Bob Stutz
3
Comments
If you have a brand to protect, a product or a service to sell, then you cannot afford to overlook the wealth of information that is now available to you via social media. You need to be able to tap into the social conversation so you can make the right...
Announcing MarketingPilot 15 Designed for the New Marketer
Posted
4 months ago
by
Bob Stutz
2
Comments
Our acquisition of MarketingPilot last November not only represented a significant step forward in marketing automation capabilities, but also provided a key piece in furthering our Microsoft Dynamics CRM vision to help organizations attract, retain and...
Why Social Media Is One Of The Best Ways To Keep Your Customers Happy
Posted
4 months ago
by
David Pennington
0
Comments
Customer care professionals are challenged these days to identify and resolve customers’ issues through an ever-increasing array of communication channels. They want to know: How can I make my customers happy and bolster our brand? The service...
Social Tools At Work Can Help You Manage And Close Deals
Posted
4 months ago
by
David Pennington
0
Comments
Social media is often thought of as an external, customer-facing sales tool. But inside the organization, social technologies are powerful tools that you can use to engage your employees for real-time feedback, enabling them to collaborate on tasks and...
How Social Tools Lead To Business Opportunities
Posted
4 months ago
by
David Pennington
0
Comments
Business success hinges on one or more of the following aspirations: increasing revenue, driving customer loyalty and identifying new business opportunities. These days everyone is looking for the silver bullet to achieve success. For years, we have been...
Announcing iPad and Yammer Capabilities for Microsoft Dynamics CRM Online
Posted
4 months ago
by
Bob Stutz
2
Comments
I am pleased to announce the release of the Microsoft Dynamics CRM Online iPad experience for salespeople, as well as new enterprise social networking scenarios offered through Yammer. Now you can access Microsoft Dynamics CRM Online through your Safari...
Announcing the Availability of Microsoft Dynamics CRM 2011 Update Rollup 12
Posted
5 months ago
by
Bob Stutz
7
Comments
I am pleased to announce that Microsoft Dynamics CRM 2011 Update Rollup 12 has been officially released. The updated UR12 Server bits are now available on the Microsoft Download Center here . This CRM On-Premises release offers multi-browser support,...
Latest news on the December 2012 Service Update Release
Posted
6 months ago
by
David Pennington
1
Comments
As discussed in our recent blog post , we are delighted that the global rollout of the December 2012 Service Update is nearing completion. Anyone can now sign up for trials of Microsoft Dynamics CRM Online that include the core capabilities of the December...
Changing lives through technology
Posted
6 months ago
by
David Pennington
0
Comments
Attributed to: Stephen Fowler, CRM Business Lead - Asia, Microsoft Dynamics Asia We often speak about how technology can change the way we work. From a business perspective, the technology behind Microsoft Dynamics solutions has helped companies improve...
Announcing Microsoft Dynamics CRM December 2012 Service Update
Posted
6 months ago
by
Bob Stutz
3
Comments
Today is an exciting day as we are announcing broader availability of the Microsoft Dynamics CRM December 2012 Service Update . Our First Access customers and prospects shared praise for the business value offered as part of this release. New features...
Update on Microsoft Dynamics CRM 2011 Update Rollup 12 Release
Posted
6 months ago
by
Bob Stutz
18
Comments
I'd like to give an update on the Microsoft Dynamics CRM 2011 Update Rollup (UR) 12 Release. We originally made UR12 available on Thursday, January 10th, to deliver multi-browser support for our On Premises customers. After discovering an issue that...
Becoming a Dynamic Sales Team
Posted
8 months ago
by
Seth Patton
1
Comments
I spend a lot of time talking with sales executives and sales professionals. I present at industry conferences; I speak with our prospects and customers, and I participate in online communities where sales people congregate. In the last year a key theme...
Put some Moxie in your Web Customer Service capabilities
Posted
8 months ago
by
craigde
0
Comments
In 2007, Bill Gates was quoted as saying, The Internet is becoming the town square for the global village of tomorrow.” Since then, the veracity of his words has become increasingly clear. Now, in an age where companies are focusing their efforts...
December 2012 Service Update is Here for Microsoft Dynamics CRM!
Posted
8 months ago
by
David Pennington
11
Comments
Today we're announcing the Microsoft Dynamics CRM Online December 2012 Service Update. This new service update comes on the heels of continued success for our business. We continue to drive double-digit revenue growth and we're closing in on our...
Microsoft Dynamics CRM Steps Forward in the Marketing Automation Space
Posted
9 months ago
by
Bob Stutz
5
Comments
The Microsoft Dynamics CRM team continues to execute against a vision to help organizations better attract, retain, and grow their customers. Our goal is to deliver more compelling finished applications, modern user experiences with simplified user interfaces...
Telling Incredible Customer Stories
Posted
11 months ago
by
David Pennington
0
Comments
Working in marketing on the Microsoft Dynamics CRM team means I get to work with a lot of amazing and unique customers and find out ways that they are benefitting from using our solutions. I have the great fortune of learning about these companies so...
The Connected Enterprise: Embracing social technologies to drive the Dynamic Business
Posted
11 months ago
by
Reuben Krippner
0
Comments
In my job I talk to hundreds of organizations each year, big and small. The conversations are all about how they want to improve their sales, service and marketing capabilities. I keenly listen to their business challenges and offer suggestions on how...
Microsoft Dynamics CRM Online Launches Trust Center
Posted
over 1 year ago
by
Stephanie_Dart
0
Comments
In my last blog, " What's Trust Got to Do with it? " I spoke about the importance of establishing trust with a cloud provider and how transparency is critical for building that trust. In April 2012, Microsoft Dynamics CRM Online took a major...
Q2 2012 Service Update – New delivery schedule
Posted
over 1 year ago
by
Dennis Michalis
11
Comments
The Microsoft Dynamics CRM team is committed to delivering familiar, connected and intelligent CRM experiences to the 33,000 organizations worldwide that power their sales, service and marketing processes with Microsoft Dynamics CRM. We strive to balance...
The golden ticket to customer delight
Posted
over 1 year ago
by
craigde
0
Comments
Microsoft Dynamics has a vibrant partner ecosystem of which we are very proud. Our partners work with us to provide an array of products and services to meet the complex needs of our customers—which is, above all else, our most important priority...
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