Tag Archives: best practices

The Social Service Desk – The Future of Call Centers? (Part II)

In our last post, we discussed the benefits of a social service desk. By serving customers socially, companies are able to crowdsource answers, share feedback, capture knowledge, recognize top performers and more. Many of our customers are discovering these benefits … Continue reading

Club 35: Serving the people of Belgium better with Yammer

This post was contributed and authored by Elke Wambacq and Thomas De Spiegelaere. Elke Wambacq works for Kind en Gezin (Child and Family) as an HR consultant and teamleader. She is mostly occupied with change management and different projects in HR. Elke … Continue reading

How to Bring Transparency to Work

As one employee, part of a larger company, organization and team, we often get wrapped up in our daily jobs and forget to lift our head up and take a look around. We occasionally may lose sight of how our … Continue reading

Deploying a Successful Enterprise Social Network: Best Practices From the Field

Deploying a successful enterprise social network requires a holistic plan that not only focuses on deploying the new technology, but also on the human aspect of the cultural change it entails. With the proliferation of social media tools in the … Continue reading

Turn Up Engagement With A Yammer Treasure Hunt!

The following is a guest post by Christian Simamora, Program Director at Dalai Lama Fellows My name is Christian Simamora, and I am a Program Director at a start-up nonprofit called Dalai Lama Fellows.  Dalai Lama Fellows believes compassion, collaboration, … Continue reading