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For Technical Support:
We don't have phone support team any more. For any support issue, please contact our email support team - [email protected]

Please put scanner model, serial number, computer operating system, scanning software version in your email.


07/23/2013
Frequently
Asked Questions
01:54:32 CT

What are the "Top Issues" regarding UMAX scanners?

How to get my scanner repaired?
Record ID: SC00341

PowerLook 2100XL USB scanner with Windows 7 Home Basic and Home Premium version.
Record ID: SC00340

PowerLook 2100XL USB scanner with Windows 7 professional, Enterprise, and Ultimate version.
Record ID: SC00339

All Astra scanners are not supported by Windows Vista and Mac OS 10.5
Record ID: SC00338

Do you still support my scanner? Updated in 2011.
Record ID: SC00337

PowerLook 2100XL with Windows Vista & Mac OS 10.5
Record ID: SC00336

Do you still support my scanner?
Record ID: SC00335

Do you still support my scanner?
Record ID: SC00334

Do you still support my scanner?
Record ID: SC00333

MAKE YOUR SCSI SCANNER WORK WITH USB IN OS 10.2~10.4.9


Record ID: SC00332

> Read All FAQs


> Home > Support > Scanners

Getting UMAX Support is easy!
Simply select your scanner:


OR, Search by keyword:


Do you need a scanner driver or patch?
Select your scanner and operating system:



Mac OS X users: There are two documents to read -- please read SC00217 and SC00190.

Windows XP users: A Windows XP Patch is required. Use the form above to check for Windows XP compatibility.

Top Issues

UMAX PowerLook Scanners and Mac OS X

Umax Scanner Cleaning Request Information

Windows XP Patches with PowerLook Scanners

Power-Cycling is perhaps the #1 fix for technical support issues, resolving nearly half of reported problems.


If you live outside of U.S.
and Canada, please use
the following links:

Worldwide Support
> Am�rica Latina
> Europe
> Australia
> Deutschland
> Asia Pacific
> China
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> More Countries



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