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I am trying to connect osticket support system with opencart. I tried to integrate with this SOAP

<?php
error_reporting(E_ALL);
ini_set('display_errors', '1');

$osticket = new SoapClient('http://www.website.com/osticket/api/soap/index.php?wsdl');

// Set up the parameters
$args = array(
    'username'      => 'WebService',
    'password'      => 'MySecr3tp@ssword',
    'origin'        => 'Web',
    'alertUser'     => true,
    'alertStaff'    => true,
    'ticketData'    => array(
        'name'      => utf8_encode('sir Test'),
        'email'     => utf8_encode('[email protected]'),
        'subject'   => utf8_encode('testing'),
        'message'   => utf8_encode('this is a message'),
        'topicId'   => 3, //topic Website Support
        'deptId'    => 2, //department Sales
        'staffId'   => null,
        'duedate'   => null,
        'time'      => null,
        'pri'       => 2, // default priority
        'phone'     => null,
    )
);

try {
    // Send the request and receive the ticketID
    $result = $osticket->__call('ostTicket.open',$args);
}
catch (SoapFault $e) {
    throw $e;
}
?>

The error I get is 

Fatal error: Uncaught SoapFault exception: [Client] SOAP-ERROR: Encoding: object hasn't 'source' property in /home/website/website.com/catalog/view/theme/testtheme/template/information/contact.tpl:60 
Stack trace: 
#0 /home/website/website.com/catalog/view/theme/testtheme/template/information/contact.tpl(60): SoapClient->__call('ostTicket.open', Array) 
#1 /home/website/website.com/vqmod/vqcache/vq2-system_engine_controller.php(67): require('/home/website/tu...') 
#2 /home/website/website.com/catalog/controller/information/contact.php(127): Controller->render() 
#3 /home/website/website.com/vqmod/vqcache/vq2-system_engine_front.php(43): ControllerInformationContact->index() 
#4 /home/website/website.com/vqmod/vqcache/vq2-system_engine_front.php(29): Front->execute(Array, Array) 
#5 /home/website/website.com/index.php(238): Front->dispatch(Object(Action)) 
#6 {main} thrown in/home/website/website.com/catalog/view/theme/testtheme/template/information/contact.tpl on line 60

Here is the line 60 (/template/information/contact.tpl):

$result = $osticket->__call('ostTicket.open',$args);

I'd be grateful if anyone kindly help me in this issue.

SOAP Info

This is from phpinfo

Soap Client enabled
Soap Server enabled

Directive   Local Value Master Value
soap.wsdl_cache 1   1
soap.wsdl_cache_dir /tmp    /tmp
soap.wsdl_cache_enabled 1   1
soap.wsdl_cache_limit   5   5
soap.wsdl_cache_ttl 86400   86400
share|improve this question
 
What about sharing Your Soap implementation? Without any code provided we are unable to help. Also post the whole error (also with the file listing). Anyway this has almost nothing to do with OpenCart thus consider removing of Opencart tag... –  shadyyx May 13 at 8:04
 
Hi, Updated with info, thanks for the fast reply –  user1932809 May 13 at 8:16
 
Hmm, the exception is saying that some object is missing a source property it has to have, but I dunno which object it is pointing to. Maybe it could also be this $args array... –  shadyyx May 13 at 8:42
 
Do I have to provide "real" login credentials in the array? currently it doesn't have such... –  user1932809 May 13 at 9:08
 
Nope, You do not have to provide the real login credentials here, but I suppose You use the real ones in Your code when connecting to the SOAP service, right? –  shadyyx May 13 at 10:01
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1 Answer

up vote 1 down vote

I'm also having same problem, and I've been searching the web and found no answer. So, I traced it myself. And I loved to share how I fixed it.

As you can see on the http://www.website.com/osticket/api/soap/index.php?wsdl (change it to your URL)

under the ( xsd:complexType name="TicketData" ),which parameters needed for ostTicket.open

you can see that there's an element (xsd:element name="source" type="xsd:string") named source, so that's what is missing on the ticketData array. Just add that inside your ticketData array, can be assigned w/ null.

ex. 'source' => null,

This solved my problem. Hope it helps.

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