There is nothing more frustrating than getting the answer you need in an unreadable or useless form. Frequently, the documents returned from a query are in rich formats, that fail to display correctly or take an unfeasibly long time to download on mobile devices. In addition, security preferences may change depending on the type or location of the device, as information taken beyond the enterprise firewall and out into the field is vulnerable to being misplaced or stolen.
With Device-Specific Answers, IDOL delivers information in a format specifically tailored to the device being used, converting rich formats to plain text, or streaming audio and video files at lower resolutions to allow immediate reception. IDOL offers the ability to configure security preferences so that access to information on mobile devices is controlled independently from information available within the office. This ensures secure, 24/7 availability of critical information through the same advanced functions used in the office, anywhere in the world.
Summary: ...has been extremely effective, with the company adhering to agreed SLAs and responding to any queries very promptly.” —IT Manager, Glassolutions Saint-Gobain Ltd “As an organization, we did not like relying on laptops, due to the lack of control we had over the devices and their contents. Connected...
Summary: ...British Sky Broadcasting Marks Immediate Performance Improvements - case study. Agents also improved at setting caller expectations during a call by explaining resolution procedures more fully and making callers aware of any escalation that might be needed with their query. With Autonomy’s quality monitoring...
Summary: ...Connected Backup, TNPA’s users were required to manually save their valuable data, an inefficient and unreliable process that presents risk of data loss if laptops are lost, hard drives fail, or a user inadvertently deletes a file. TNPA needed to ensure that all critical user data was protected at all...
Summary: ...content was maintained in disparate information repositories n The company had no ability to search and access data across all repositories n New product development took longer than necessary as staff time was frequently spent duplicating materials that had already been written but which could no longer...
Summary: ...WorkSite Email Management also facilitates compliance and simplifies discovery requests by storing related emails and documents in a central location. Another feature, intelligent duplicate detection, ensures that only one copy of an email is filed and profiled. Duplicate detection reduces information...
Summary: ...tracking, approval and archive functions. As an added benefit, the combined solution enables Leon County Schools to eliminate the waste associated with manual processes, printing and storing. Case study | Leon County Schools Case study | Leon County Schools Share with colleagues Rate this document Sign...
Summary: ...organization, a cloud-based solution was ideal for supporting its field staf who often operate at client sites and are on the road with their laptops. “Before HP Autonomy, it was time-consuming to support folks in the field,” said Marshall. “Backing up laptops was not optimal and very risky. This...
Summary: ...team members. Other capabilities ensure that information is accessible anywhere at anytime, providing employees with access through an employee Intranet, Extranet, and from Mobile devices, and clients with access through a Client Portal. Solution computers. Electronic Client Files in WorkSite were accessible...
Summary: ...For example: • Conceptual Search retrieves documents which are thematically similar even if they don't feature the keywords used in the original query thus moving beyond traditional approaches which depend heavily on grammatical structure or specific vocabulary. • IDOL's unique AQG refines search...
Summary: ...art and architecture, and other collateral images to provide additional context,” says Bedard. Leveraging Assets More Broadly While Maintaining Control Beyond its own walls, the MIA can now comply quickly and easily with requests for images from other institutions, publishers, and scholars. The goal...
Summary: ...search term, proximity in time, and proximity in location. These easy-to-use, deep search and analysis capabilities have encouraged the discovery of radio stations and content online. Given the great reception its interface—and search function in particular—received during the initial launch, Radioplayer...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...eliminates duplicate files by saving each file only once. This patented technology backs up files to a SendOnce pool, preventing identical copies from being stored in multiple user archives. Organizations avoid the time and expense of storing the same files repeatedly. The Connected Backup solution provides...
Summary: ...high resolution Photoshop file and have it ready for download for use on a web page, in a PowerPoint presentation, in an email, or in any other application, without even launching Photoshop. If remote sales staff needs to use a video in a presentation, they can retrieve and download it from MediaBin in...
Summary: ...to their needs. Firms implement only what they need today, but can easily expand to support future growth. Exceptionally easy to use, WorkSite deploys across organizations within weeks requiring only minimal training—for a lower total cost of ownership and rapid return on investment. Trust the industry...
Summary: ...end anywhere, including the middle of a word. Entities can also be set to allow overlapping matches. In overlap mode, entity matches can overlap the same piece of text. If overlap is disabled, only the longest and highest scoring match is returned. The results also include the details of forms, components,...
Summary: ...file only once. This patented technology backs up files to a SendOnce pool, preventing identical copies from being stored in multiple user archives. Enterprises avoid the time and expense of storing the same files repeatedly. Optional Connected EmailOptimizer® (PC only) Reduces the storage space for...
Summary: ...Autonomy FTP Fetch Technical Brief 0605. Technical Brief FTP Fetch Overview Autonomy’s software infrastructure uses sophisticated patternmatching techniques to enable computers to understand information in context. For the first time, a computer can go beyond keywords and meta-data to identify concepts...
Summary: ...Personalized search experience One major gap in today’s search engines is the failure to acknowledge that each user is unique, and expects an answer catered to their specific interests. In fact, two people entering a query using the same keywords in an enterprise context are often seeking different...
Summary: ...Intelligent Documents for Insurance & Annuities. 1) Dynamically Create Packets of Insurance Application Forms As clients answer a series of questions about their insurance needs online, the Intelligent Documents software bundles a packet of relevant forms together. A client’s answers dictate what forms...
Summary: ...which can in turn be used beyond the confines of the structure imposed by the source of data. IDOL SPE can thus break out of the restricted scope of the structured query that limits traditional database technologies, and relate n-dimensional structured objects to one another conceptually, even where no...
Summary: ...Autonomy Retina Overview. Product Brief IDOL Retina Features Retrieval Conceptual queries Users can enter natural language queries that return references to conceptually similar documents. Conceptual querying includes: • Query by example • Query refinement by example • Keyword search • Wildcard...
Summary: ...Agents Profiling Social Search Conceptual Retrieval Full XML Support Autonomy Business Console IDOL Echo IDOL Server has over 500 functions for processing information. On average, 5 to 15 functions are used per application. The key IDOL Server functions listed here are some of the most powerful and widely...
Summary: ...to mobile devices and web broswers• Productivity - Make professionals more productive and responsive—connected or disconnected • Unmatched Usability - Intuitive user interfaces minimize the user training required, keep TCO low, and drive user adoption • 24/7 Access - Reliable mobile and offline...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...with the proper documentation needed to configure the firewall. Do Not Use Vendor- Supplied Passwords Because vendors often install software with generic passwords, the software is left vulnerable to intrusion. It is pertinent that you not only change passwords after the initial install, but change them...
Summary: ...that ensure successful recovery. However, data on backup tapes is often unrecoverable. Independent analysts confirm that over 50 percent of all recoveries will fail because of errors in the backup process. Unlike the laborious task of tracking errors in tape-based backups, cloud services provide automatic...
Summary: ...communications vendors alike can ensure their users are delivered the most relevant and targeted information wherever and whenever • IDOL Answer – an IDOL module to automate the process of responding to customer queries • Autonomy Business Console – through which site administrators, product managers...
Summary: ...Autonomy Whitepaper - Total Call Recording for Regulatory Compliance. This ensures that sensitive information is not stored, as per PCI regulations, while the rest of the interaction can be reviewed for quality monitoring and analytics. Compliance Archiving Storing large amounts of data locally can be...
Summary: ...third-party infrastructure work in tandem to deliver services. Organizations can move specific types of workloads from an internal data center to a public cloud provider, as needed, to meet various needs such as making internal documents more easily available to users beyond the firewall, adding burst...
Summary: ...multichannel and screen analytics solutions. As a result, they can fail to provide an accurate and unbiased view of agent performance and productivity or even customers’ experiences. Most analytics applications fall short because they are designed for precise queries, when the critical need is to make...
Summary: ...why. To answer that question, the Bell Labs project team queried reams of data in AT&T’s billing and operational systems, looking for hidden patterns that might signal the root causes of subscriber discontent. Privately, though, they shared a frustrating suspicion that the data they most needed to study...
Summary: ...databases. A content database can be configured to the granularity of each SharePoint site. It is a manual task to configure a site within a separate content database, and to move sites into separate content databases. There is no option to separate content at any lower granularity, based on time since...
Summary: ...makes data protection more complicated, costly and unreliable Restores take too long Delays and complications in restoring data files frequently impact productivity HP Data Protection Solution provides: • Customers with more choice, flexibility and feature/function to achieve comprehensive data protection...
Summary: ...Engage your customers. Advanced Search Marketing optimizes all forms of search to meet both intent and the organization’s marketing objectives. Recommendations from Autonomy use conceptual filtering across sessions, devices and history in order to tailor the customer experience through directed navigation,...
Summary: ...i.e. are relevant) but use different words, are often overlooked. Equally, documents with a meaning entirely different to that which the user searches for are frequently returned, forcing the user to alter their query to accommodate the search engine. While Autonomy offers and acknowledges the importance...
Summary: ...records, intellectual property, and more. You would never expose these vital assets to external parties. Yet, by failing to secure data through encryption, organizations leave themselves vulnerable to competitors, hackers, and just plain human error. Using cloud server backup, with storage at a highly...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
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