Enquiries and Complaints

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If you have any queries, suggestions or complaints about Colt or any of the services provided by us. Please choose the relevant category below:

Colt Customer Services
Complaints
Ombudsman/complaints body
Regulatory authority

Colt Customer Services

If you have an enquiry including sales, cancellations, billing or technical faults, please contact us as follows:

CountryTelephoneEmailPostal address
UK0800 136 166
+44 203 140 2023
(Monday to Friday, 8:30am - 5pm)		Service delivery: [email protected]
Billing: [email protected]		Customer Service
Colt Technology Services
Beaufort House
15 St Botolph Street
London EC3A 7QN
Austria0800 880 990
+43 1 20 500 500
(Monday to Friday, 9am - 5pm)		[email protected]Colt Technology Services GmbH
z.H. Kundenbetreuung
Kärntner Ring 10-12
1010 Wien
Belgium0800 507 01 or
+32 2 790 16 29

(24 hours)		[email protected]Customer Service
Colt Technology Services nv
Culliganlaan 2 H
B-1831 Diegem
Denmark+45 70 21 23 20

(24 hours)		[email protected]Colt Technology Services A/S
Borgmester Christiansensgade 55
2450 København SV
France0800 948 888
+ 33 1 70995600
(Monday to Friday, 9am - 5pm)		[email protected]Colt Technology Services
Customer Service
23-27 rue Pierre Valette
92247 Malakoff Cedex
Germany0800 111 1230
+ 49 69 56606 5680
(24 hours)		[email protected]Colt Technology Services GmbH, Kundenservice
Herriotstrasse 4
60528 Frankfurt/Main
Ireland1800 944 040
+34 93 5502568		[email protected]Colt Technology Services Limited
One Gateway, East Wall Road
Dublin 3
Italy192090
+ 39 0289634895		[email protected]Colt Technology Services S.p.A.
Viale Jenner, 56
20159 Milano
Netherlands0800 2658 112
+ 31 20 888 2433		[email protected]Colt Technology Services B.V.
Van der Madeweg 12-14a
1099 BT Amsterdam
Portugal808 780 222
+ 351 211 200 222		[email protected]Estrada da Outurela,
n.º 118, Ed. B1, Parque Holanda,
2790-114 Carnaxide
Spain901 888400 +34 93 5502714[email protected]Colt Technology Services
SAU Customer services
C/ Telémaco nº 5
28027 Madrid
Sweden+46 8781 8383
(24 hours)		[email protected]Colt Technology Services AB
Box 3458
103 69 Stockholm
Switzerland0800 560 560
(Monday to Friday, 9am - 5pm)		[email protected]Colt Technology Services
Mürtschenstrasse 27
CH-8048 Zürich

Complaints

If you have a complaint about any aspect of your service, you can contact Colt by any of the below listed methods.

Please provide the following information:

  • The main details of your complaint
  • Your Colt account or circuit number (existing Colt customers only); and
  • Your name and telephone number.

We will endeavour to acknowledge receipt of your complaint with a reference number within one working day.

We will endeavour to resolve your complaint within 20 working days following the acknowledgement of receipt.

While we are investigating the complaint we will endeavour to contact you to give you progress reports.

CountryTelephoneEmailPostal address
UK020 7390 7868
(Monday to Friday, 8:30am - 5pm)		[email protected]Customer Service
Colt Technology Services
Beaufort House
15 St Botolph Street
London EC3A 7QN
Austria0800 880 990
+43 1 20 500 500
(Monday to Friday, 9am - 5pm)		[email protected]Colt Technology Services GmbH
z.H. Kundenbetreuung
Kärntner Ring 10-12
1010 Wien
Belgium0800 507 01 or
+32 2 790 16 29

(24 hours)		[email protected]Customer Service
Colt Technology Services nv
Culliganlaan 2 H
B-1831 Diegem
Denmark+45 70 21 23 20

(24 hours)		[email protected]Colt Technology Services A/S
Borgmester Christiansensgade 55
2450 København SV
France0811 650660
(Monday to Friday, 9am - 5pm)		[email protected]Colt Technology Services
Customer Service
23-27 rue Pierre Valette
92247 Malakoff Cedex
Germany0800 5552121
(24 hours)		[email protected]Colt Technology Services GmbH, Kundenservice
Herriotstrasse 4
60528 Frankfurt/Main
Ireland1800 944 040
(Monday to Friday, 9am - 5pm)		[email protected]Colt Technology Services Limited
One Gateway, East Wall Road
Dublin 3
Italy800 909319[email protected]Colt Technology Services S.p.A.
Viale Jenner, 56
20159 Milano
Netherlands0800 265 8023
+ 31 20 888 2433		[email protected]Colt Technology Services B.V.
Van der Madeweg 12-14a
1099 BT Amsterdam
Portugal808 780 222
( De Segunda a Sexta-feira: das 9h00 às 18h00)		[email protected]Estrada da Outurela,
n.º 118, Ed. B1, Parque Holanda,
2790-114 Carnaxide
Spain901 888400
(Monday to Friday, 9am-1pm and 2pm-6pm)		[email protected] or [email protected]Colt Technology Services
SAU Customer services
C/ Telémaco nº 5
28027 Madrid
Sweden+46 8781 8383
(24 hours)		[email protected]Colt Technology Services AB
Box 3458
103 69 Stockholm
Switzerland0800 560 560
(Monday to Friday, 9am - 5pm)		[email protected]Colt Technology Services
Mürtschenstrasse 27
CH-8048 Zürich

 

Ombudsman/Complaints Body

If your complaint remains unresolved after eight weeks, subject always to any other timeframe as specified by applicable law, or if we agree in writing that the dispute should be settled by Alternate Dispute Resolution (ADR) you can contact one of the following organisations:     

CountryName of Ombudsman organisationContact detailsPostal addressAdditional information
UKOffice of the Telecommunications Ombudsman (Otelo)0845 0501614

[email protected]
www.otelo.org.uk		Wilderspool Park
Warrington
WA4 6HL		Otelo is a third party arbitrator and they will take evidence from both you and Colt to make an independent decision based on the merits of the case.

Otelo will only handle disputes for businesses with ten employees or fewer who spend less than £5000 p.a
AustriaRundfunk und Telekom Regulierungs-GmbH („RTR“)0810 511811
(EUR 0.07267/minute)

Monday to Friday, 8am - 5pm
www.rtr.at		Rundfunk und Telekom Regulierungs-GmbH
Schlichtungsstelle
Mariahilfer Straße 77-79
1060 Wien		A deadline may be set for the RTR to act. This will need to be met if your enquiry is to be processed. When you receive our response, please verify the existence of any such deadlines immediately.
BelgiumOmbudsdienst voor Telecommunicatie / Service de médiation pour les télécommunications+ 32 22230909
+32 22230606

klachten@ombudsman telecom.be
plaintes@mediateur telecom.be
www.ombudsman telecom.be		Barricadenplein 1
1000 Brussel		N/A
DenmarkTeleankenævnet+45 33186900

[email protected]
www.teleanke.dk		Teleankenævnet
Nørre Voldgade 48, st.
1358 København K		The Danish complaints body "Teleankenævnet" handles certain disputes between end consumers and providers of certain tele¬communications services. Find out more about Teleankenævnet's authority and other requirements governing the filing of complaints at www.teleanke.dk.
FranceN/AN/AN/AN/A
GermanyConciliation Board of the Federal Network Agency for Electricity, Gas, Telecommunications+49 228140

[email protected]
www.bundesnetzagentur.de		Ref. 216
Schlichtungsstelle
Postfach 80 01
53105 Bonn		N/A
IrelandCommission for Communications Regulation (ComReg)+353 1 8049600

[email protected] or
[email protected]
www.comreg.ie		Block DEF
Abbey Court
Irish Life Centre
Lower Abbey Street
Dublin 1		N/A
ItalyComitato Regionale per le Comunicazioni (Co.Re.Com.)A list of Co.Re.Com. is available at www.corecomitalia.itA list of Co.Re.Com. is available at www.corecomitalia.itThere is one Co.Re.Com. in each Italian Region. The customer should contact the Co.Re.Com. in the region where he is resident or where his offices are located.
NetherlandsN/AN/AN/AThe Dutch Ombudsman only deals with consumer related issues and therefore, any disputes should either be referred to the Dutch regulator OPTA, or resolved through arbitration or legal action.
PortugalANACOM – Autoridade Nacional de Telecomunicações800206665

(De Segunda a Sexta-feira: das 9h00 às 16h00)

[email protected]
www.anacom.pt		Av. José Malhoa, n.º 12,
1099-017 Lisboa		N/A
SpainSETSI901336699

www.usuariosteleco.es		Gobierno de España.
Ministerio de Industria Turismo y Comercio

P. de Castellana, 160, C.P. 28071 Madrid , Madrid, España .		N/A
SwedenN/AN/AN/AN/A
SwitzerlandFederal Communications Commission (ComCom)+ 41 313235290

[email protected] www.comcom.admin.ch		Marktgasse 9
CH-3003 Bern		N/A

 

Regulatory Authority

If you have followed the steps above but are still dissatisfied, you may register a complaint that will be considered by our local industry regulator:

CountryName of regulatory bodyContact detailsPostal addressAdditional information
UKOffice of Communications (Ofcom)020 7981 3040 or
0300 123 333

[email protected]
www.ofcom.org.uk		Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London SE1 9HA		Ofcom cannot alter an Otelo decision, nor can Ofcom ask for the decision to be reviewed
AustriaRundfunk und Telekom Regulierungs-GmbH („RTR“)0810 511811
(EUR 0.07267/minute)

Monday to Friday, 8am - 5pm
Webformular unter: www.rtr.at		Rundfunk und Telekom Regulierungs-GmbH
Schlichtungsstelle
Mariahilfer Straße 77-79
1060 Wien		Für die Zuständigkeit der RTR können Fristen vorgesehen sein, die Sie einhalten müssen, da sonst Ihre Anfrage nicht bearbeitet wird: informieren Sie sich bitte sofort nach Erhalt unserer Erledigung über das Bestehen derartiger Fristen.
BelgiumBIPT / IBPT

Belgisch Instituut voor Postdiensten en Telecommunicatie

Institut belge des services postaux et des télécommunications		+32 (0) 2 226 88 88

[email protected]
www.ombudsman telecom.be		BIPT - Ellipse Building - Gebouw C - Koning Albert II-laan 35 - 1030 BrusselN/A
DenmarkN/AN/AN/AThe Danish complaints body “Teleankenævnet” will forward complaints to other Danish complaints bodies as appropriate. If no relevant complaints body exists the customer can opt to take legal action through the competent courts.
FranceAutorité de régulation des communications électroniques et des postes (ARCEP)+33 140477000

[email protected]
www.arcep.fr		Autorité de régulation des communications électroniques et des postes
7, Square Max Hymans
75730 PARIS Cedex 15		N/A
GermanyBundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen+49 228140

[email protected]
www.bundesnetzagentur.de		Tulpenfeld 4
53113 Bonn		N/A
IrelandCommission for Communications Regulation (ComReg)+353 1 8049600

[email protected] or
[email protected]
www.comreg.ie		Block DEF
Abbey Court
Irish Life Centre
Lower Abbey Street
Dublin 1		N/A
ItalyAutorità per le Garanzie nelle Comunicazioni (Agcom)+39 081 7507111 or +39 06 69644111

[email protected]
www.agcom.it		Centro Direzionale, Isola B5
Torre Francesco
80143 Naples		Prior to engaging Agcom the customer must contact the competent Co.Re.Com. and go through with their mediation procedure.
NetherlandsOPTA (Onafhankelijke Post en Telecommunicatie Autoriteit)+31 70 315 35 00

Please refer to www.opta.nl to fill in online form		Zurichtoren
Muzenstraat 41
2511 WB Den Haag		N/A
PortugalANACOM – Autoridade Nacional de Telecomunicações800206665

(De Segunda a Sexta-feira: das 9h00 às 16h00)

[email protected]
www.anacom.pt		Av. José Malhoa, n.º 12,
1099-017 Lisboa		N/A
SpainN/AN/AN/AThe Spanish regulator SETSI only deals with operators and not with customer complaints.
SwedenPost- och telestyrelsen (PTS)+46 8 678 55 00

[email protected]
www.pts.se		Box 5398
102 49 Stockholm		N/A
SwitzerlandEidgenössische Kommunikationskommission (ComCom)+ 41 313235290

[email protected] www.comcom.admin.ch		Marktgasse 9
CH-3003 Bern		N/A

 

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