5
votes
1answer
162 views

Unforeseen Spike in a Sprint… what to do?

I did a look around and couldn't find a question that addresses my case, so I figured I would post. I have a situation where as a new team, we ran into 2 unforseen spikes (is there a better term?) ...
1
vote
2answers
88 views

What level/format of access should be given to a client to the issue tracking system?

So, I used to think that it would be a good idea to give the customer access to the issue tracking system, but now I've seen that it creates less than ideal situations, like: Customer judging ...
0
votes
2answers
331 views

Agile Tools For Handling Multiple Projects

Currently I'm leading our agile team in an iteration manager role as well as doing my regular dev work. One of the difficulties I'm facing as an IM is tracking burn-down/burn-up; not because I can't ...
0
votes
2answers
813 views

Requirements/issue tracker similar to online spreadsheet

Is there a requirements/issue tracker software which is similar to Google spreadsheet? We have Fogbugz but I find it more heavyweight and slow than a simple spreadsheet. Is there a Fogbugz ...
46
votes
5answers
2k views

Bug reopen vs. new

A bug was opened, fixed, verified and closed. A month later, it showed up again in a subsequent version after several iterations without any regression. Provided the bug characteristics are the same, ...
3
votes
4answers
1k views

In agile environment, how is bug tracking and iteration tracking consolidated.

This topic stemmed from my other question about management-imposed waterfall-like schedule. From the responses in the other thread, I gathered this much about what is generally advised: Each story ...
10
votes
5answers
1k views

Are there studies about the disadvantages of using issue tracking systems? [closed]

I don't like issue tracking systems because: It takes too much time to describe issues in it. This discourage its usage. You create a place to keep your bugs. And if there is a place for them, ...
22
votes
14answers
1k views

What tools do you use to manage requests from users? [closed]

I'm drowning in user emails and I'd like to implement a better way to manage all these requests I get and put them in a queue where those people on a team, as well as users, have access to them and ...
10
votes
7answers
3k views

What bug tracking software should I choose - fogbugz, assembla or bontq? [closed]

I wanted to ask the experts what will be the best choice of bug tracking saas for our company. We need a very user-friendly bug tracking service that will contain basic project management ...