• Support for Microsoft Dynamics CRM

    When it's time to find answers to your Microsoft Dynamics questions, there are a variety of self-support and assisted support options to provide the help you need.

Support Blog
  • CRM E-mail Router Performance Based Error Messages

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    There are many times the following errors can be seen in verbose E-mail Router logs or in the Event Viewer of the E-mail Router machine: #14494 - A provider work item using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class: Microsoft.Crm...
  • Searching Web Resource Solution Components

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    This article was written by one of our Escalation Engineers Clint Warriner. Solutions are an interesting concept in CRM 2011. A few of the components can become hard to navigate as they grow in size. For example Web Resources. The views that are...
  • Critical Update for Microsoft Dynamics CRM 2011

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    On July 26 th , we released the CRM 2011 Critical Update for Update Rollup 11 (build 5.0.9690.2903). As this update was specifically designed to relieve memory pressure, improve overall stability, and eliminate memory-related errors within Microsoft Outlook...
  • Release of Critical Update for .Net 4.0 Framework

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    Announcing the release of a Critical security fix for .Net 4.0 and an update for that fix. On July 9th, 2013 there was a Critical Security Patch ( KB2840628 ) that was release to mitigate some identified security risks with .Net 4.0. This critical update...
  • What's Changing in the Next Major Release

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    Quick post here today. I wanted to get some additional visibility out to this page for the people looking at the next version of CRM. There are some major changes coming with the new release and some of this is being published now to help get ahead of...
  • Minimum Permissions – Configure the Microsoft Dynamics CRM 2011 Outlook client

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    Recently, we have started seeing customers using custom security roles more and more. For anyone that has tried building a role from scratch, they quickly find that they run into a lot of permission issues because the permissions needed for a certain...
  • Frequently asked questions about the Microsoft Dynamics CRM E-mail Router

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    This article contains answers to frequently asked questions about how to implement Microsoft Dynamics CRM E-mail Router On-Premise Edition to integrate email functionality with Microsoft Dynamics CRM. Q1: What is Microsoft Dynamics CRM E-mail Router...
  • Microsoft Dynamics CRM Online organization integration with the Windows Azure Service Bus

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    **Update** This change is live and has been tested at this time. Recent security enhancements require the Microsoft Dynamics CRM Online service to use a new certificate to authenticate against the Windows Azure service. Use the steps in this article...
  • Microsoft Dynamics CRM 2011 Update Rollup 13 has been Released

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    Update Rollup 13 has been released for Microsoft Dynamics CRM 2011 On Premise. One of the major items is the added support for Windows Server 2012 as well as AD FS 2.1 (Active Directory Federation Services). The ability to install CRM 2011 on Windows...
  • December 2012 Service Update–iPad and Yammer

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    FYI, there is some new training and documentation available for the upcoming release which provides iPad support and integration of Yammer with CRM Online. There are a few new articles in the December 2012 Service Update – Important Information...
  • Dynamics CRM 2011 E-mail Router- Custom Provider for large user base implementations

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    Do you have a large user base Dynamics CRM deployment that is configured to send emails using the E-mail Router, but you continue to see performance problems or a backlog of pending emails? When you are using the Dynamics CRM E-mail Router with hundreds...
  • Cross browser support for printing reports

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    With the release of Update Rollup 12 and the December 2012 Service Update, cross-browser supportability was added for Microsoft Dynamics CRM. Like previous versions, Dynamics CRM 2011 and Dynamics CRM Online utilize the SQL Server Reporting Services ...
  • How to defer database updates for Update Rollup 12

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    As I’m sure you have heard, Update Rollup 12 for CRM 2011 has been released. For the server installation of this we are creating a number of new indexes in the CRM organization database(s). These new indexes are being put in place to assist with...
  • December 2012 Service Update and Update Rollup 12 – Important Information for Administrators

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    The December 2012 Service Update and Update Rollup 12 have been released to Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2011 On Premise. Therefore, we have put together a list of some trending issues that customers and partners have been...
  • Preparing for the December 2012 Service Update and Update Rollup 12

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    SharePoint Integration With the release of UR12 soon and the rollout of the December 2012 Service Update on its way, we would like to make sure everyone is prepared for the upgrade. One thing to be aware of is the need to also update your Microsoft...