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Malware help

There are a number of things you can do to help prevent a malware infection. This page can help you understand how malware and potentially unwanted software get onto your computer. It also has some simple tips to help you stay protected.

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How can I tell if my computer is infected?

Malware and potentially unwanted software can change the way your computer behaves. However, most malware tries to stay hidden from you, so it is also likely that you won’t notice anything.

The best way to stay safe is to install up-to-date security software.

Microsoft has security software that gives you real-time protection from viruses and potentially unwanted software. This includes:

You should scan your computer regularly and keep your security software up-to-date.

Some malware can steal your personal information. If you suspect you have been infected it’s a good idea to change your passwords once you have cleaned your computer.

How can I avoid a malware infection?

There is no way to guarantee your computer will be safe from malware. However, there are several ways you can reduce the risk.

The following web pages have some simple tips to help you stay safe:

These articles can also help you stay safe from common threats:

How can I avoid scams, spyware and other potentially unwanted software?

There are a number of online scams and programs that can threaten your privacy. These include spyware, potentially unwanted software, and spam and phishing messages.

The links below have more information about these threats and how to avoid them:

If you have responded to a phishing scam with your personal or financial information the article below can help you find out what to do next:

Responding to a scam could lead to your personal information and passwords being stolen. The information in the link below can help if you think someone else has accessed your account.

How can I be safer online?

There are a number of threats that target your computer as you browse the internet. Up-to-date security software is the easiest way to help you stay safe.

Internet Explorer also has a number of security options that can help keep you protected. You can read more about these features below:

Internet Explorer may ask you to download an ActiveX control as you browse the internet. ActiveX controls give you a better experience, but they have some risks. The following link has more information about ActiveX controls and what to look out for:

You should always be careful about the information you share on the Internet. You can learn more about keeping your personal information safe at the following link:

How can I avoid malware that uses vulnerabilities in my software?

The following page has links to update vulnerable software:

Malware authors can use known vulnerabilities in common software to attack your computer. Software vendors regularly release updates to fix these vulnerabilities. The best way to stay protected is to keep all your software up-to-date.

There is more information on how malware uses software vulnerabilities at the link below:

Where can I get help?

You can find answers to common issues and questions at the Microsoft Community Virus and Malware website.

If you think your computer is infected you can also get help at the links below:

If you suspect a file includes malware or potentially unwanted software you can submit it to us for analysis.

You can also get more help on the following pages: