Cloud Services Management

Our success has been in building a flexible Management Platform which is service-orientated, rather than just handing over pure Cloud Computing resources such CPU, RAM and storage

We developed this ‘first of its kind’ platform to allow our partners and customers to design, build and launch their own business IT services, whilst also handling the complex task of billing and managing their end users, from one single interface.

The management platform is made up of a number of computing layers, which together present a scalable, redundant and geographically balanced Cloud Infrastructure that underpins all of our service offerings. Managed by our highly efficient control panel technology – it’s always available, always fast, and far more cost-effective than delivering on-premise.

On top of this platform, we provide something called “Intelligence Abstraction”. Through a simple GUI, this process allows for the delivery of services from our Cloud. They can be created in real-time, managed and updated continuously, and provides ultimate control over your operations.

• Reseller Control Panel
• End-User Interface
• HVDI Management
• Web Store

• Multi-Tiered

  Our platform allows the setup of roles and users within the management interfaces, both for admin management and also for users of services, giving our partners and customers the freedom to design how and what their users can interact with. The platform can also allow partners to support their own resellers, so that discounts and consolidated billing can be used, so can be used in distribution models.

  Control panel functions
  

  Branding

  Our platform can be completely branded from service to service; from interfaces to URLs, based on our partner’s go to market brand and strategy.

  Customer management and communication

  Control all of your customer information, invoicing, products and services. Drive up-sell and cross-sell. You can also use the system to send newsletters and information to your customer base.

  Plan and service creation

  Build your own cloud computing service offerings, resources and bundles. Price them however you wish – billing period, discounts and promotions, etc. Tailor them to specific vertical markets or your target customer base.

  Key Features

  • Extended set of service plan types based on integration with various provisioning systems
  • Customizable on-line store/shop with self-servicing in terms of choosing and changing necessary resources according service plans
  • Credit Card, bank-transfer, and offline billing methods
  • Automated order processing, invoice generation and payment
  • Creation and support of various account types (provider, resellers, customers) and many associated users with wide range of permissions
  • Establishment of partnership with resellers and customers regulated by credit terms and service terms
  • Country-specific taxation with tax exemption
  • Discounts and promotions
  • Customisable event processing and notifications
  • Marketing tools
  • Advanced fraud screening system
  • Scalable customer care system based on customer classes and help desk

• Full scalability and flexibility

  Deciding to move your IT infrastructure in part or full to the cloud is not enough in order to make the best of cloud computing. You also need a rapid, easy-to-use mean of ordering and getting access to new services and resources. Our Control Panel offers an intuitive, user-friendly interface for end-users, where, with a few clicks they can order new cloud-based services or resources (mailboxes, VoIP extensions, Hosted Desktops, increased storage capacity).

  Management Interface
  

  The control panel provides your business with full cost visibility, the ability to upgrade and downgrade services, one invoice for all IT services in use. Service provisioning is automated, reducing the time to market for your orders to a minimum. Your IT grows in line with your business needs.

  * Depending on each company’s preference and understanding with their solution provider, placing orders can be done by either the reseller or the end-customer.

  Advantages of the platform for Businesses

  • Highly available, built for resilience
  • Fully virtualised and secure
  • Offers familiar services and ways of working
  • Completely scalable, buy resources in ‘bursts’ for busy periods
  • Grows with you – Don’t pay for resources you don’t use
  • 99.99% uptime, financially guaranteed

• HVDI Management

  One of the biggest organisational challenges faced in business life today is IT administration. This is where the management suit comes into its own. It gives partners and customers a higher level of control of their users within a hosted virtual desktop environment so they can apply user policies directly and manage individual desktops and associated permissions on an organisational basis.

  Administrators of a business or partners whom have multiple customers, can login to management suite to take control of group and global settings for their virtual desktops. Management suites are charged per “Administrator”. The Management Suite lets you take advantage of centralised authentication and authorisation services, simplifies user and network management and reduces IT costs while improving security.

  Key Features Configure Active Directory Utilise Scripts and AD features for group management Manage File SharingCentrally manage desktops Lock down desktops Reboot, Start, Stop desktops View resource utilisation Create highly reliable and robust software deployment strategies Enhance security Troubleshoot failures Shadow users

  HVDI Management Panel

• Partners can opt for a branded webstore where customers can place orders for new cloud-based services and resources. The online store is a powerful extension of the ordering wizard and customer creation wizard found within our Control Panel.

  Key Features include:

  • Integrated billing functionality – credit card payment
  • Full customisation options – page layout, usage scenarios, notification editing
  • Promotions – feature recommended products, bundles; display promotional codes for discounted prices
  • Service catalogue – compare different configurations