Some reviewers are reporting that their Reader for iOS install is stuck during download or install. We have not seen this, so if it is happening to you, we would like to get in touch to try to diagnose the issue. We believe the problem is with the Apple update process and would like to help them diagnose it. Below, I've pasted an email address that you can use to share this information with us as well as a set of steps that many users have followed to successfully restart their update.
Please provide us with the information and acknowledge that you consent to our sharing the information that you provide to us with Apple.
Please send an email to [email protected] if you are experiencing this issue with the following information:
Device Type:
OS Version:
Wifi or 3g:
We find that the following steps nearly always resolve the problem:
- Make sure wifi and/or cellular data are turned on
- Test to be sure your internet connection is working by opening safari and browsing to a website (like www.adobe.com).
- Single tap the app’s icon on the home screen and it will pause the download. Now go back to the iTunes Apps store, switch to the “Updates” screen and click “Update” to resume the download.
- If this doesn't work, go to Settings -> iTunes & App Stores and tap the Apple ID to sign-out. Restart the iPad, go back to Settings -> iTunes Apps Store and sign-in. Tap the waiting icon to update the app.
Most users are successful by step 3. Please let us know if this does or does not work by emailing [email protected] and thanks for your patience!
Pat Wibbeler
Engineering Manager
Adobe Reader for Tablets and Smartphones
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