CPE Solutions

Make life easier – and more profitable

In a marketplace that is moving very fast, it is important that you can deliver quality products to your customers and achieve the good margins.

Many organisations turn to Colt because we offer a fibre high speed network that spans 22 European countries and 39 major cities, with a host of regional and global partners enabling us to deliver the connectivity that really counts.

Our focus is on making your life easier, enabling you to concentrate on creating new products and services, and growing your business. Our CPE Solutions service is an important part of that effort: you have bought the link from us, so why not let us choose the right equipment (from routers to switches), install it on your customers’ premises in the right configuration, ensure it works, and then support it throughout its lifetime. If faults arise, we will fix them. If a piece of hardware needs to be replaced – it will be done swiftly and expertly.

You will not have to deal with multiple suppliers, nor will you have to employ engineers or technicians at each of your customers’ sites, we will do all the hands-on-work, and because our equipment is IP configured you can then manage it all centrally.

The bottom line is you get one stringent SLA that covers everything, you avoid having to make any capital expenditure and your operating costs are much less than they might be.

That helps you boost margins to make your business more profitable.

Focus on what you do best

One of the most frustrating parts of your job is the sheer level of mundane work that is needed to keep everything running. You have to chase different suppliers to ensure that your organisation can deliver vital connectivity, then work with different levels of service, and understand all the small print in multiple SLA’s.

It is a lot of hassle and, frankly, it stops you doing the job you want to do. Colt understands that and has created its CPE Solutions service to ensure that you can get the focus you want right now.

We provide the connectivity you need and the equipment that enables it. That means we tailor the installation to your specific needs by coming to your customers’ sites, assessing them, and making sure that each and every element fits their requirements perfectly. We then install it all, test it, and ensure it delivers what you want.

Then you work to a single SLA that covers your link and the equipment (be it a router or a switch, or a combination of both). If something goes wrong a local Colt engineer (speaking your language) comes out to fix it. If the equipment needs replacing – then we do that too. And we do it quickly so you can keep doing business.

You can be confident because Colt has been winning awards for customer service for quite a long time now – in fact, we won Best Customer Care at the World Communications Awards four years running.