• Support for Microsoft Dynamics AX

    When it's time to find answers to your Microsoft Dynamics questions, there are a variety of self-support and assisted support options to provide the help you need.

Support Blog
  • SEPA affected objects

    Here is a list of the objects affected by our SEPA update. The objects listed concerns each of our supported versions. AX 2009, AX 2012 & AX2012 R2 so you might have to scroll down a bit if you are on a later version. You can learn more about the...
  • AXutil Optimize (Dynamics AX 2012 RTM)

    Description: The AXUtil Optimize function reindexes the Model database, but also run a shrink of the database. As the model database is in the main database in AX 2012 RTM, the whole database is shrinked. In a large database example 1 TB database...
  • AX Content: Tell us more!

    Do you know all of the ways that you can contribute to the quality of the Microsoft Dynamics AX documentation? Do you know that the Microsoft Dynamics AX Information Experience team – a.k.a the people who write the IT Pro, Developer, and end-user...
  • How to setup SEPA Direct Debit in AX2012 R2

    Please find attached a document explaining how to configure SEPA Direct Debit in AX2012 R2. The same information applies to AX2012 RTM This document was written by Andrea Skocdopole from our German support team As listed in http://blogs.msdn.com...
  • How to setup SEPA Credit in AX2012 R2

    Please find attached a document explaining how to configure SEPA Credit in AX2012 R2. The same information applies to AX2012 RTM This document was written by Petra Allegrini from our German support team As listed in http://blogs.msdn.com/b/axsupport...
  • Slow performance when Configuration key turned off

    Description: The configuration key Sales tax (ledgerbasicSalesTax) has been turned off in the system. When running example the retail statement posting, the performance is very poor. The slow response is originated in every call to TaxParameters...
  • Status on SEPA November 2013

    Please find attached our latest Whitepaper concerning the transition to SEPA taking place on February 1st 2014 Note page 6, "In order to get the latest corrections effecting all the countries involved, it is recommended to install the coming update...
  • Compatibility issues with AX 2009 Role Center and IE11

    Description: Internet Explorer 11 was released on the 19/11-2013 and can be downloaded with the Windows Update Problem: Ax 2009 Role Center is not compatible with this version In the system requirements it is mentioned that we only support...
  • Dynamics AX 2012 / R2 Retail: Switch from online to offline database slow

    Description: In any environment you might have Network drops or have to do maintainance in your system. If you have configured the Retail Offline Database, you will be able to switch to this database if the connection is lost to the Store Database...
  • AX Content: Intercompany planning in Microsoft Dynamics AX 2012

    I was doing some research for a response that I was preparing for a request for information about intercompany planning when I came across a great webcast titled Intercompany planning and planning setup in Microsoft Dynamics AX 2012 . If you’re interested...
  • How to Link a contact for a vendor to a user when setting up Vendor Notifications in AX 2012.

    When you are creating vendor notifications and you are follow the steps in TechNet article “Manage notifications to vendors” - http://technet.microsoft.com/EN-US/library/hh242691.aspx You may receive the following error message: "There...
  • Dynamics Ax 2012: How to implement an edit method and use it within Enterprise Portal

    Overview I want to assign specific colors to our customers. The color will help our sales representatives determine what industries they are in. We need to create an associated Colors table which contains the Accountnum and Color fields. We want to...
  • Dynamics AX Enterprise Portal: How to unmark first record in AxGridView

    When the property AllowMarking is set up to true on AxGridView then it will always come with first row marked. Although it can be good in some cases but when we are adding the items to purchase requisition we do not want to have a first item already marked...
  • AX Content: How to install CU7 for Microsoft Dynamics AX 2012 R2

    CU7 for Microsoft Dynamics AX 2012 R2 is now available! We’ve recently blogged about its new features and the resources that are available to help you learn more about it. (In case you missed those blog posts, click here and here .) But today I...
  • Unexpected Compiler Errors installing Cumulative Update 7 for Microsoft Dynamics AX 2012 R2

    With the release of Cumulative Update 7 (CU7) for Microsoft Dynamics AX 2012 R2, users upgrading from a previous Dynamics AX 2012 R2 version may experience compiler errors on a few forms which were not intentionally modified in the previous version. These...