Customer service skills you need

Today’s customer service involves much more than a conversation on the phone

Poseidon’s revenge

One time, I mentioned that the Pacific Ocean was “no big deal,” and a day later we received a deluge of tickets, calls, tweets, Facebook posts, and chats. All of them were about the same issue: a heretofore unseen bug

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by Andrew Gori

Tip of the week: ask your data the right questions

Today we’re kicking off a brand new series that will outline best practices for Help Center managers

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by Jason Maynard

Funniest customer service scenes in film and television

We compiled a list of our nominees for the best customer service scenes ever to air on the big or small screen

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by Suzanne Barnecut

Take a cue from CloudFlare: how to make Help Center your own

There are many decisions behind designing a Help Center—both aesthetic and data-driven—that range from defining objectives to structuring content to adding custom touches

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by Suzanne Barnecut

Most people still prefer an actual store

Despite the convenience of shopping online, 75% of shoppers still prefer the experience of a brick and mortar store

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by Andrew Gori

Sophomore year at Zen U. – Still majoring in customer happiness

Zen U. is open to all Zendesk customers, as well as anyone interested in learning more about customer service, whether you’re just starting out or you’re a seasoned expert

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by Cristina Bravo Olmo

Four great new integrations for February

We’re back with four great new integrations to help improve your Zendesk experience

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by Eric Shen

Your Customer is More than Just a Ticket Number: Q&A with Randi Busse

Randi Busse will be joining Zendesk for a free webinar on Tuesday, February 25. We talked with Randi about her experience as a customer service expert

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by Jessica Greene-Pierson

Digital hugs and electronic kisses… in a ticket

As customer service professionals, we know you love your customers year-round. Even when it’s not Valentine’s Day. Even when they’re

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by Jennifer Rowe

Howdy there, right clicker!

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