Zendesk Help Center | Self-Service Portal

Online self-service

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CAFFEINATE YOUR SERVICE

Faster answers means happier customers. Deflect costly, repetitive inquiries and drive support efficiencies with a knowledge base. Organize your content—in 40+ languages—so everything is easy to find.
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BRING YOUR COMMUNITY TOGETHER

Grow deeper roots in your business community by opening a dialogue and building relationships outside of the support ticket. Start a community discussion to gather feedback and crowdsource ideas. Your customers can also post a question and get answers from their peers.
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WHAT CUSTOMERS WANT

Did you know customers actually prefer self-service? Give your customers a single destination for everything they need. One click on My Activities brings up their entire support history. A single search surfaces content from both the knowledge base and community.

Mobile self-service

Support
that's always within reach

No matter where your customers are when they have a question, the mobile Help Center gives them full access to everything in the knowledge base, community, and customer portal from all their favorite devices.

"Zendesk mobile apps help our 8 agents handle 4,000+ tickets per month."

Learn More

Here are some resources to get started with Help Center.

The charity: water story
More custom Help Centers
Customers want self-service?
Self-service best practices