Quick Start Resources
Key
Topics
No setup
Customers can email you at [email protected] and tickets will automatically
be created in your Zendesk. Log in and get started!
Quick customizations
Here you'll find step-by-step videos and documentation to guide you through the basic features.
Zendesk Overview (8:50)
Recorded demo. Review of navigation and basic features: login, dashboard, views, search, reporting, administrative panel.
Solving Your First Ticket (3:19)
Top-level review of working with tickets in Zendesk including how tickets are organized, assigned, and solved.
Email Tutorial (2:27)
Top-level review of working with email in Zendesk including what it looks like when an email becomes a ticket and personalizing email settings.
Adding Agents (1:53)
Top-level review of adding users to Zendesk including the answer to "What is an agent?", details on the end-user default, and how to set roles such as agent or administrator.
Easily Automate Work (2:45)
Top-level review of using and creating triggers. Triggers are business rules you define that run immediately after tickets are created or updated. Triggers can significantly streamline workflow.
Self-service
Introducing Zendesk's Help Center—knowledge base, community, and customer portal all-in-one.
Additional Resources
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Core Concepts: Zendesk Terminology
"What is a ...?"
Find out here. -
Getting Started with Email
Configure and customize your email channel.
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Table of Contents: More Getting Started Information
Detailed articles walk you through solving a ticket, branding, adding agents and more!
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Community Questions & Answers
Search for answers or ask your own questions.