Get Results Fast with Hands-on Zendesk Training
Whether you're new to Zendesk, or an old hand, Zendesk offers hands-on training courses that will help you get results faster. Zendesk training courses are taught by world-class experts in our products and in "best practices" for delivering awesome customer service. So you'll not only learn ways to be more productive with Zendesk, but you'll also learn tips and techniques used by companies like Groupon, Eventbrite, Livescribe and others.
Courses are available online and in-person at Zendesk offices in San Francisco and on-site for private training. Pricing is per student, private training can be priced per company.
Contact us about scheduling a private training program.
Agent Expert
With Emily Page, Online Webinar (USA West Coast)
Agent Essentials
With Marvin Sebastian, Online Webinar (Philippines)
Testimonials
The investment of time and resources, not to mention the opportunity to soak up the vibes in the Zendesk headquarters, was worth it for us!
Launching a new customer support platform on Zendesk has changed the way that Box delights our customers, and having our entire support team attend the Zendesk training courses prior to the launch was an important part of the process.
Zendesk's training webinars were thorough, well-organized and more helpful than I could have imagined. After finishing both the agent and admin courses, I'm confident we'll be able to implement a fully customized help desk in very little time, using all of Zendesk's many features.
As a fairly new (but not brand-new) user of Zendesk, these training courses helped me to understand both the terminology/simpler concepts AND the more complex options. I came away from the session much more confident in my use of the product.
I'm sure the two day investment saved me many hours in configuration and set-up time because I got a big picture of how the software works and the relationship between the helpdesk objects like agents, tickets and triggers.