Support

Need help or support?

For technical support, billing and account enquiries, please contact your local support team via phone or email. Details can be found in the table below. Please ensure that you have the following information available:

for existing incidents – your incident (ticket) number
for technical enquiries – your circuit reference number, order number or service ID
for invoice or order enquiries – your OCN (customer) number

Country	Technology Customer Service	Billing and account enquiries
Austria	0800 880 990 /+ 43 1 20 500 500 [email protected]	0800 880 990 /+ 43 1 20 500 500 [email protected]
Belgium	0800 507 01 /+ 32 2 790 16 16 [email protected]	0800 507 01 /+32 2 790 16 29 [email protected]
Denmark	+ 45 70 21 23 20 [email protected]	+ 45 70 21 23 20 [email protected]
France	0800 948 888 / + 33 1 709 95 600 [email protected]	0800 948 888 /+ 33 1 709 95 600 [email protected]
Germany	0800 18 222 33 / + 49 69 56606 9000 [email protected]	0800 111 1230 / + 49 69 56606 5680 [email protected]
Ireland	1800 944040 / + 34 93 5502568 [email protected]	1800 944040 / + 34 93 5502568 [email protected]
Italy	192090 / + 39 0289634895 [email protected]	192090 / + 39 0289634895 [email protected]
Netherlands	0800 265 8112 / +31 20 888 2112 [email protected]	0800 265 8023 / +31 20 888 2112 [email protected]
Portugal	808 780 222 / + 351 211 200 222 [email protected]	808 780 222 / + 351 211 200 222 [email protected]
Spain	901 888400 / +34 93 5502714 [email protected]	901 888400 / +34 93 5502714 [email protected]
Sweden	+46 8781 8383 [email protected]	+ 46 8781 8383 [email protected]
Switzerland	0800 560 560 / + 41 58 560 1720 [email protected]	0800 560 560 / + 41 58 560 1720 [email protected]
UK	0800 358 3999 / +44 203 140 2185 [email protected]	0800 136 166 / +44 203 140 2023 [email protected]

Colt Ceano partner support

Colt Ceano brings business class network, communications and cloud-based services together in one place.

UK	0800 3680 882	Fault email: [email protected] Non-fault email: [email protected]
DE	0800 1014 578	Technische Störungen Email: [email protected] Adminstrative Fehler Email: [email protected]
ES	900 828 811	Falla Email: [email protected] Non-Falla Email: [email protected]
FR	0800 940 836	Défaillance technique email: [email protected] Erreurs administratives email: [email protected]
IT	800 088 241	Guasto Email: [email protected] Non-guasto Email: [email protected]