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When it's time to find answers to your Microsoft Dynamics questions, there are a variety of self-support and assisted support options to provide the help you need.

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Assisted Support for Microsoft Dynamics CRM Online

If your sign-in uses your company credentials or looks like [email protected]:
Contact your site administrator or go to your Office 365 Account
Call 1-877-913-2707 in the US or Canada (local support numbers)

If your sign-in looks like [email protected]:
Sign in to CustomerSource
Call 1-888-477-7877 in the US or Canada (local support numbers)

If you're enrolled in Microsoft Services Premier Support:
Sign in to My Premier Online

If you're enrolled in Microsoft Software Assurance:
Sign in to Microsoft Support
Call 1-800-936-4900 in the US or Canada

If you're not enrolled in any of the above service plans or your service plan does not include support:
Go to Microsoft Support
Call 1-800-936-4900 in the US or Canada
Explore service plan options for Microsoft Dynamics CRM

Partners:
Go to Microsoft Partner Network Portal
Or Sign in to PartnerSource

Assisted Support for Microsoft Dynamics CRM On-Premises

If you have a service plan for Microsoft Dynamics that includes support:
Sign in to CustomerSource
Call 1-888-477-7877 in the US or Canada (local support numbers)

If you're enrolled in Microsoft Services Premier Support:
Sign in to My Premier Online

If you're enrolled in Microsoft Software Assurance:
Sign in to Microsoft Support
Call 1-800-936-4900 in the US or Canada

Partners:
Go to Microsoft Partner Network Portal
Or Sign in to PartnerSource

Support Lifecycle

View Microsoft's guidelines for product support from availability to end of product lifecycle.

Microsoft Dynamics CRM 2011

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Older versions: View under the previous product name CRM

Support Blog

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Identifying Your Microsoft Dynamics CRM Online Administrator and Managing Email notifications in Microsoft Dynamics CRM Online

Posted 15 days ago

by AaronRic
- 0 Comments
Our CRM Product Team created some new blog posts describing how to determine who are your CRM Online administrators and who gets the CRMOL notifications ( [email protected] emails). These posts provide step-by-step instructions of how you can determine...
New Videos for Microsoft Dynamics CRM 2013 SP1 and Spring '14

Posted 26 days ago

by AaronRic
- 0 Comments
We have put together a list of recommended videos to watch in relation to Microsoft Dynamics CRM 2013 SP1 and Spring '14. In addition to the videos below, we would also recommend the "quick tip" videos on the Microsoft Dynamics CRM Customer...
The Microsoft Dynamics CRM Online app registration process has recently changed

Posted 2 months ago

by AaronRic
- 1 Comments
Graph Explorer to register apps for CRM Online is no longer used. All registration is now done on the Windows Azure portal. Although it is in progress, this is not yet published to the SDK. App registration for CRM Online Scenario : A person...
Yammer integration improvements require Microsoft Dynamics CRM 2013 on-premises updates

Posted 2 months ago

by Jarrod Williams
- 0 Comments
Yammer made some improvements to its JavaScript API and embedded feeds. To keep up with these changes, the Microsoft Dynamics CRM team updated the Yammer integration with Microsoft Dynamics CRM. We ask anyone who wants to use the Yammer integration to...
Poor Performance Through TMG and IFD

Posted 3 months ago

by Jarrod Williams
- 0 Comments
We've had a couple of recent cases that have come back to this and have found a great resource that the TMG (Threat Management Gateway) team had written regarding accessing CRM through IFD and page compression. The link for the article is below and...
Day Light Savings Time (DST) fix for Microsoft Dynamics CRM

Posted 3 months ago

by AaronRic
- 0 Comments
The Microsoft Dynamics CRM team is releasing a fix for Microsoft Dynamics CRM for a Daylight Savings Time (DST) change that is occurring in Brazil, Jordan, and Fiji. These countries have discontinued Daylight Savings Time. The fixes are available through...
Introducing Sandbox Instances in CRM Online

Posted 3 months ago

by Jarrod Williams
- 0 Comments
There is a great new article that the CRM development team posted that I have linked below. This talks about the new CRM Online Sandbox Instances, the labels, and breaks down what they mean and how to set the labels correctly for your Online instance...
Merging role based forms that contain different fields

Posted 5 months ago

by AaronRic
- 0 Comments
In CRM 2011, you have created multiple role-based forms for Account/Contact entity which have different fields. Some fields exist on one form but not on the other forms. If you try to merge two records together, each record is created from different forms...
Microsoft Dynamics CRM for Outlook Client Troubleshooting Wizard

Posted 5 months ago

by AaronRic
- 2 Comments
Are you running into errors when trying to configure the Microsoft Dynamics CRM for Outlook client? If so, this wizard may help you. We have identified multiple configuration scenarios and errors that have been common issues along with the causes of these...
Microsoft Dynamics CRM 2013 Support Video Recommendations

Posted 7 months ago

by AaronRic
- 0 Comments
We, as a support team, have put together a list of recommended videos to watch in relation to Microsoft Dynamics CRM 2013. In addition to the videos below, we would also recommend the "quick tip" videos on the Microsoft Dynamics CRM Customer...
Gathering Crash and Hang Memory Dumps using Microsoft Support Provided Diagnostic Tools

Posted 7 months ago

by AaronRic
- 0 Comments
Are you experiencing a crash or hang issue with the CRM for Outlook client? If you are and you have contacted support, you more than likely were provided with a link to run a diagnostic tool to help us capture more data. I want to cover a little more...
Support Diagnostics Tools

Posted 7 months ago

by AaronRic
- 0 Comments
Has anyone out there worked with support and have been requested by the engineer to run a diagnostic? Are you curious why we ask for this and how it may benefit your troubleshooting situation? If so, read on.... What is this diagnostic tool? ...
Fixing the Missing Business Process Flow Translations of Non-base Languages after Upgrade to Microsoft Dynamics CRM 2013 (Online only)

Posted 8 months ago

by AaronRic
- 0 Comments
After upgrading to MS Dynamics CRM 2013 (build 6.0.000.0809) from Polaris (build 5.00.9690.3233), you will notice that the base language translations remain intact for business process flow labels but the MUI translations are not carried over. You can...
Microsoft Dynamics CRM 2013 Online and On Premise- Important Information for Administrators

Posted 8 months ago

by AaronRic
- 0 Comments
Now that Microsoft Dynamics CRM Online Fall ‘13 is available , CRM Technical Support will be using this blog to highlight some important resources. This Blog post will continue to be updated so be sure to bookmark this page. General CRM...
CRM E-mail Router Performance Based Error Messages

Posted 9 months ago

by AaronRic
- 0 Comments
There are many times the following errors can be seen in verbose E-mail Router logs or in the Event Viewer of the E-mail Router machine: #14494 - A provider work item using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class: Microsoft.Crm...