Do you know where your data sits?
Robin Saphra, General Counsel, Colt. Robin leads the Legal and Regulatory teams who provide support, guidance and advice to all of Colt's Business Units. He is also accountable for compliance across the group and for developing the regulatory dimension of our corporate strategy. Prior to joining Colt in September 2005, Robin had worked internationally in Africa, Asia, Western and Eastern Europe, the Middle East, the Caribbean and North America. He began his career in media, working for the BBC after emigrating to the UK from South Africa. In 1992 he qualified as a lawyer, joining a specialist telecoms law firm. In 1997, he joined One2One, then a start-up UK mobile operator running the word's first GSM 1800 network and subsequently served as Executive Director for Strategic Development at T-Mobile International until shortly before joining Colt.
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Privacy and security are higher than ever for those choosing a datacentre provider. The recent debate about Microsoft offering customers the option about where in the world their data is stored shows how increased public awareness is starting to shape vendor policy. At Colt, we have been focused on these issues from the very beginning.
Microsoft’s announcement has certainly divided opinion - with many privacy campaigners applauding the decision, whilst other critics question how effective the move will be in light of US legislation like the Patriot Act. However, the most important factor to consider here is customer choice.
Looking after people’s and business information, keeping it secure and in line with data protection legislation is an important task. Part of achieving that is through listening to what customers want, simplifying the process and delivering against their expectations in a clear and transparent way.
Indeed, when considering where to store data abroad, it can be a complex, and sometimes daunting process – especially if you’re looking at multiple countries. There are a range of factors to bear in mind, including local market legislation, ability of the provider to scale with your business, capacity for expansion to other markets, and of course, cost.
Our core concern is to simplify this process for our customers whilst delivering a cutting-edge service. We’ve spent a decade building up a pan-European network of data centres spanning 10 countries, and are constantly investing millions of Euros to make sure we exceed industry standards for security, reliability and environmental sustainability.
We also have the in-depth local market expertise, and support in16 languages – removing the complexity around building or leasing the resources our customers need, and ensuring they know their data is in safe, knowledgeable hands.
Microsoft’s recognition of this issue is welcome It is likely that more and more businesses will have to take a similar approach in offering customers choice when it comes to their data, if they are to provide a level of service which customers can trust and rely on.
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