Inside Cisco IT: BYOD...Coping with the Explosion of Mobile Devices in the Enterprise (2012 San Diego)

History Service • Corporate Owned Devices • Corporate Liable Service • Manager-level Approvals Technology • Good Mobile Client/Server Architecture • Palm, Windows Mobile, and Symbian DevicesCOCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 3

Mobile BYOD Strategy Scaled Architecture Flexible Liability Service Providers Robust App Lifecycle Social Support • Any Trusted Device • Employee • Global relationships • Demand • Self-Service • Industry Standard Purchased Devices • Pro-active cost Progression Content Platforms • Corporate and optimization • Enterprise and LOB • One to Many • Cisco AnyConnect Personal Service strategies Selection Interactive and MDM • Strong Rules of Use • Industry-first pricing • Future Enterprise • Traditional One to • Pervasive Wireless models Store One and ISECOCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 5

Scaled Architecture Strategy

Creating Concensus Trusted Devices Secured Devices Encryption and 10 Minute 4 Digit PIN Local and Management Timeout Remote WipeCOCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 7

Trusted Device Concept: Architectural Device security posture Principles assurance User authentication and authorization Secure storage of corporate data at rest Local Access Control Execution Policy Enforcement Device Encryption Elements Remote Wipe Inventory Tracking Device Registration Asset Management Device Identification User Audit Trail Forensic CapabilitiesCOCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 8

Security Model for Remote Access 4 DigitNetwork Edge PIN Remote 10 Minute Wipe Timeout Encryption Management Core Network COCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 9

Seamless Connectivity & Integrated Security Inside the Enterprise Outside the Enterprise ISE NCS Prime IronPort WSA Cisco Catalyst Switches Cisco WLAN Controller MDM CSM / ASDM Wired Network Devices AC NAM AC NAM AC VPN (All Mobile) AC Cloud Web Security (All PC’s) COCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 10

BYOD Mobility Landscape Platform* June June June Smartphones and 2010 2011 2012 Tablets at Cisco iPhone 3,554 16,857 23,258 iPad 150 5,418 10,779 BlackBerry 14,802 14,233 9,724 13% Android 40 3,526 6,592 19% 45% Others 7,005 1,406 1,010 Total 25,401 41,440 51,363 21% *Includes devices with corporate plans, personal plans, and wi-fi only Cisco’s two year mobile device growth rate is 102%COCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 11

Flexible Liability Strategy

A Unique Liability Model Bring Your Own Device(s) Corporate Paid Personal Paid Service Service • Subsidized Devices • Employee Discounts • SP Ordering Portal • Multiple Device Support • VP Approval • Manager ApprovalCOCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 13

Policy Implementation Corporate Specific Approvals Policies Directives • Vice President • Device Purchase • Theater/Location for Corporate • Account Liability • Function/BU Liable • Manager for Individual LiableCOCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 14

Year over Year Growth Metrics 1.6% Employee 14% Mobile User Growth Growth 176% Multiple 42% Device Device User Growth GrowthCOCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 16

Service Provider Strategy

Service Provider Landscape Geography Business Drivers User Demand • 137 Providers • Negotiating • Latest Devices • 80 Countries Leverage • Choice of Coverage • Expense Reduction • Easy Cost • Supplier Choice Management • Unlimited or High Data CapsCOCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 18

2012 Cisco Visual Networking Index Last year’s mobile data There will be more mobile usage was eight times the devices than people on size of the Internet in 2000 earth by the end of 2012 In 2016, the average Tablets will generate almost smartphone will generate as much data in 2016 as 2.6 GB per month – 17x the entire global mobile today’s average network in 2012COCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 20

Service Provider Strategy Devices Data Plans Employee purchased via SP ordering portal Voice Plans User based plans Subsidized prices (built into rate plans) Personal Hotspot Pooled where included advantageous 12-24 month contracts Unlimited wherever Roaming discounts Employee paid possible (Dom/Int’l) included in all plans warranties Pooled where cappedCOCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 21

Expense Management Initial Service Automated Expense Pooling and Plan Approvals Revalidation Management Optimization • VP for Corporate • Title or Manager Tool • Voice pools today • Manager for Change • Data from all major • Data pools soon Personal • Country Change global carriers • Monthly optimization • Exemptions for Large • Individual call and Changes data detail • Manager reporting COCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 22

Robust App Lifecycle

App Demand Progression • I want an • I want WebEx • I want iPhone with Meeting AnyConnect email, Center and and calendar, and Jabber IM on enterprise contacts. my iPhone. apps. Jan 2010 Jan 2011 Jan 2012COCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 24

The Cisco Enterprise Store Access to Storefront from all OS & Device Types Pervasive Enterprise Security (versions, enforcement, trusted devices) Desktop Apps Virtual HW Mobile Apps Desktop HW Personalized, User Friendly Quad Apps Re Mobile HW Catalog for all IT Services Integrated with Enterprise Approvals Service Management Reporting Chargeback Entitlement Categories Automated and Seamless Service ProvisioningCOCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 26

Social Support Strategy

Right Solution for the Right Situation • Major Issue Call • Requires High-Level Expertise • Time Sensitive • Minor Issue Open a • Requires Some Expertise Case Online • Not Time Sensitive • General Information Self Support • How To • Availability COCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 28

BYOD Mobility Success Metrics 102% more devices 48% more users 581% more data usage 19% fewer cases 33% higher satisfaction 29% lower per user cost *2 year comparisonCOCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 30

Complete Your OnlineSession Evaluation Give us your feedback and you could win fabulous prizes. Winners announced daily. Receive 20 Passport points for each session evaluation you complete. Complete your session evaluation online now (open a browser through our wireless network to access our Don’t forget to activate your portal) or visit one of the Internet Cisco Live Virtual account for access to all session material, communities, and stations throughout the Convention on-demand and live activities throughout Center. the year. Activate your account at the Cisco booth in the World of Solutions or visit www.ciscolive.com.COCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 31

Final Thoughts Get hands-on experience with the Walk-in Labs located in World of Solutions, booth 1042 Come see demos of many key solutions and products in the main Cisco booth 2924 Visit www.ciscoLive365.com after the event for updated PDFs, on- demand session videos, networking, and more! Follow Cisco Live! using social media: ‒ Facebook: https://www.facebook.com/ciscoliveus ‒ Twitter: https://twitter.com/#!/CiscoLive ‒ LinkedIn Group: http://linkd.in/CiscoLICOCEWN-3427 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 32

Inside Cisco IT: BYOD...Coping with the Explosion of Mobile Devices in the Enterprise (2012 San Diego)

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Inside Cisco IT: BYOD...Coping with the Explosion of Mobile Devices in the Enterprise (2012 San Diego) Presentation Transcript