Microsoft Dynamics Blog

5 Best Practices for Providing Customer Self-Service with a Full-Service Feel

From banking to bill paying, self-service is the new norm. Consumers are increasingly being empowered to do almost anything themselves online, from checking prices to checking in at the airport. Where...

Tricia Morris

We Don't Just Do Lunch: the Five Things Effective Salespeople Do Before 5:00 P.M.

Sales can be a little mystifying for anyone who hasn’t gotten a ton of insight into what it’s like to work in the field. And these days, many jobs are a potpourri of multiple disciplines or...

Stephanie Dart

Five Ways to Connect with Your Customer: Lessons Learned From Parks and Recreation

The city of Pawnee, Indiana isn’t real. Neither are Leslie Knope, Ron Swanson, or the rest of the characters from Parks and Recreation . Despite this, these fictional folks and their imaginary home...

Kelly Rigotti

Getting Into the Inbox with Grace

This post is the first in a four part series on best practices for email marketing. Want to learn more? Download our ebook here. What is email deliverability? Email deliverability, usually expressed...

Mauro Marinilli

Connecting Marketing, Sales and Service Drives Customer Delight

Delight the customer and you have a customer for life: this mantra for sales and marketers is a recipe for success in today’s business environment. No longer limited to sales and marketing, it is...

Bill Moffett

The Prescription for Better Healthcare Includes a Healthy Dose of Customer Service

What does the prescription for better healthcare include? A healthy dose of improved customer service, say consumers. Once an industry where patients and customers felt they had little say or control,...

Tricia Morris

Marketing: More Than Just Paper Hearts and Puffy Paint

It’s that lovey-dovey time of year again. Sales of red and pink paper are at an all-time high and everything cuddly or covered in chocolate is flying off the shelves. St. Valentine’s Day is...

Patric Timmermans

How Mobile Apps Keep your Customers Happier

There’s a whole generation of customers out there that sees the internet through “mobile-first” eyes. To meet this demand, practically every business under the sun has developed its own...

Luis Camino

Your Company Is So Hot, You're Causing Global Warming: Mastering the Art of the Sales Pickup Line

Feeling a little down on your sales wooing game? Is the harsh, cruel reality of denial becoming all too familiar? Are your tried-and-true pickup lines leaving you out in the cold? You’re not alone...