16 Stunning Statistics that Forecast the Future of the Internet of Things

When we started this decade, the Internet of Things was a basically a buzzword, talked about by a few, acted upon by fewer, a challenge to save for the future, like 2015 or 2020. But as a famous character...

Tricia Morris

Maximize your Microsoft Dynamics Investment: Join us at Summit 16 in Tampa!

Join us at Summit 16 , a leading industry event and a must for anyone who wants to maximize the performance of their Microsoft Dynamics Products. If you haven’t signed up for Summit 2016 –...

Community Manager

Why It's (Still) Lonely at the Customer Experience Top

Just a few years ago, Gartner Research conducted a marketing spending survey where 89% of the responding companies said that by 2016, they expected to compete mostly on the basis of customer experience...

Tricia Morris

Join Microsoft Dynamics at Summit 16 - Take Advantage of Advanced Pricing

Summit 2016 is a must for anyone who wants to add new skills to their Dynamics AX, CRM, GP, and NAV knowledge base. Advanced pricing registration for this event - happening October 11-14 in Tampa, Fl....

Community Manager

60% of Consumers Have Stopped Doing Business with a Brand Due to Poor Customer Service

Delighting customers is not the key to consistently satisfying customer service. One, it’s hard to do consistently. Two, if you do it consistently, it stops being delightful and starts being an expectation...

Tricia Morris

Increase the reach of your SaaS business apps with Microsoft AppSource

Last week during the 2016 Microsoft Worldwide Partner Conference (WPC), I met with several partners to discuss Microsoft AppSource – our new destination to help business users find, try and use line...

Satish Thomas

5 Questions to Consider Regarding Your Field Service Managment Capabilities

If you’re running -- or helping to manage -- a field service organization and you’re still doing a ton of paperwork and having to constantly answer customer service phone calls, it might be...

Julio Hartstein

12 Statistics That Show Millennials Expect Even More from Customer Service

While all consumer demographics have increased expectations for customer service, it’s the world’s newest and biggest generation of customers that are creating a seismic rumbling in “I...

Tricia Morris

Innovating with Business Apps in the Cloud

Microsoft’s annual Worldwide Partner conference (WPC) is always an energizing event for us as it gives us an opportunity to broadly engage with our partner community, share innovations as well as...

Christian Pedersen.

Reinventing Business Processes

Originally published on LinkedIn by: Satya Nadella - CEO at Microsoft July 10, 2016 was the first day of Microsoft’s Worldwide Partner Conference in Toronto. More than 13,000 partners from 144...

Lea Bouma