OTRS

We asked our female employees how they deal with work-life blending and what is important to them in this regard.https://otrs.com/otrsmag/dealing-with-work-life-blending-and-changes-in-your-professional-life/ …

OTRS Group wishes you a happy Mother’s Day! We have collected some exciting thoughts from our mothers at OTRS Group. They report on the division of work in corona times as well as the development of traditional role patterns.https://otrs.com/otrsmag/mothers-day-2020/ …

Your requirements have grown. Your business has sped up. More and more requests are coming in? Today, we have a special OTRS 8 offer for new customers. Take a look:https://otrs.com/home/otrs-8-offer/ …

The way we work has changed from one day to the next. What are your options for maintaining productivity during such exceptional times? Read here:https://otrs.com/otrsmag/how-to-stay-productive-even-in-times-of-crisis-8-tips/ …

A good customer experience is important in every field, but this cannot be implemented quickly and easily everywhere. Read why this can sometimes be the case for public sector organizations.https://otrs.com/otrsmag/slower-customer-experience-adoption-in-public-sector-organizations/ …

You are on the go? No problem: with the mobile app you can manage everything on the road. Save time with filter options and filter presets. Increase communication efficiency through live chat. Create custom reports on the go with just a few clicks.https://youtu.be/ug8Y2p20-mg 

Change management is important at the moment. This raises the question of how to approach it properly. What questions should you ask yourself to start the change process. Read these and other answers in the article:https://otrs.com/otrsmag/change-management-plan-do-you-really-need-one/ …

It was important to us to incorporate the needs of our customers into the new OTRS release. It was also critical to address what the market demanded. Together, these and other inputs merged and created the basis for real innovation.https://youtu.be/8ma3iLRXBTY 

In an earlier blog post, we clarified what a CMDB is and for what it can be used. Here, we will explain how important a successful and well-structured CMDB implementation is to a company and illustrate this with a concrete example.https://otrs.com/otrsmag/successful-cmdb-implementation-a-use-case/ …

A modern, innovative and intuitive #userinterface increases user satisfaction and thus employee efficiency. With the possibility to create personal lists or customize the screen layout, the user can set up his work to optimally meet his individual needs.https://youtu.be/mAp-MUW6hwc 

What does New Work stand for? Does it mean a reduction in working hours, #digitalization, more home office, more flexibility? Or is it a little bit of everything?https://otrs.com/otrsmag/new-work-short-term-trend-or-must-have-in-2020/ …

Join us in celebrating the release of OTRS 8, our fastest, most modern and most secure service management solution ever. It's a real game changer for service providers in all areas of your business!https://otrs.com/ 

OTRS 8 releases 3/27. Read an interview with the head of our development team that talks about what exactly is changing and the process they've gone through to make OTRS 8 the fastest, most modern and most secure #OTRS service management solution ever!https://www.superbcrew.com/an-interview-with-manuel-hecht-otrs-group-vp-global-software-development/ …