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Can't configure Vector #40

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anonymous7002 opened this issue Jul 5, 2020 · 8 comments
Open

Can't configure Vector #40

anonymous7002 opened this issue Jul 5, 2020 · 8 comments

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@anonymous7002
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@anonymous7002 anonymous7002 commented Jul 5, 2020

I'm trying to authenticate Vector with SDK, but when I type my serial number, I keep getting these errors:

socket.gaierror: [Errno 11001] getaddrinfo failed
urllib3.exceptions.NewConnectionError: <urllib3.connection.VerifiedHTTPSConnection object at 0x00000226CF8D4F40>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='session-certs.token.global.anki-services.com', port=443): Max retries exceeded with url: /vic/<serialnumber>(Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x00000226CF8D4F40>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='session-certs.token.global.anki-services.com', port=443): Max retries exceeded with url: /vic/<serialnumber> (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x00000226CF8D4F40>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))
@anonymous7002
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@anonymous7002 anonymous7002 commented Jul 5, 2020

I think session-certs.token.global.anki-services.com is down. Last time when I set Vector with SDK it worked fine.
@paguos
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@paguos paguos commented Jul 5, 2020

I have the same problem 😞
@grant-olson
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@grant-olson grant-olson commented Jul 5, 2020

We have a cloud engineer investigating now. Will report back soon.
@anonymous7002
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@anonymous7002 anonymous7002 commented Jul 5, 2020

I asked about this in Anki's forum. They said to try this:
Enter “ https://ota-cdn.anki.com/ok ” into a browser on the same WiFi network as Vector
If a file containing “OK” downloads, the Cloud is available and accessible from your device’s WiFi network
I tried it, and got ok file. Still can't configure Vector.
@grant-olson
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@grant-olson grant-olson commented Jul 5, 2020

@grant-olson
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@grant-olson grant-olson commented Jul 5, 2020

Our registrar has fixed the problem and we can resolve the domain correctly here. Can you try again and let us know if it works for you now?
@paguos
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@paguos paguos commented Jul 5, 2020

Our registrar has fixed the problem and we can resolve the domain correctly here. Can you try again and let us know if it works for you now?

It works! Thanks for the quick fix 👍
@anonymous7002
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@anonymous7002 anonymous7002 commented Jul 6, 2020

SUCCESS!
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@grant-olson @paguos @anonymous7002