customer-support

Is your enhancement request related to a problem? Please describe.
It is a very very tiny problem but I want to contribute :) In the API documentation, it says the ID of the Agent is the type of integer. In the documentation of the webhook events, the ID of the Agent seems like a string. But when I get a "message_created" event, the ID of the Agent is an integer.

![image](https://user-ima

Describe the bug
The button to toggle the chat widget doesn't have discernible text.

To Reproduce
Steps to reproduce the behavior:

1. Go to a page with the Papercups chat widget installed.
2. Check accessibility with axe DevTools
3. See Buttons must have discernible text issue

Infos:

• Used Zammad version: 5.0.3
• Installation method (source, package, ..): any
• Operating system: any
• Database + version: any
• Elasticsearch version: any
• Browser + version: any

Expected behavior:

• LTR and RTL should have the same layout and spacing

Actual behavior:

![image](https://user-images.githubusercontent.com/3873515/150296469-8626a90a-abea-4

If you press "alt" it handles it as a typing event, so when you alt+tab out of the browser, it's as if you were typing. I believe a typing event should happen when an actual character is typed.

Originally opened in #104.

Currently each Observer support state management.

Obsei store state in any of sqlalchemy supported database on schema mentioned in WorkflowTable class.

There is example also exist to show it's capability.

State m

• Display conversation label in conversation