Resolved -
On 2023-11-15, from 09:44 to 10:42 UTC, some GitHub customers experienced increased latency or errors accessing repo data.
High concurrent access to a specific git object exposed a bug that forced a backend service to perform excessive calculations, overloading the service. Access to this repo was paused while load was re-rerouted, mitigating the problem.
The conditions that triggered the expensive operations have been identified and refactored.
Nov 15, 11:34 UTC
Update -
Error rates and performance have returned to normal.
Nov 15, 11:33 UTC
Update -
We have identified the source of the issue and have removed the additional load from the service. Sporadic delays in pull request experiences and intermittent 500s are still occurring and impacting a very small percentage of traffic. Next update is expected within 30 minutes.
Nov 15, 11:21 UTC
Update -
We are seeing connectivity issues between some of our systems and git backend services. This is causing intermittent error responses and delays in pull request experiences for a very small percentage of traffic. We are investigating mitigations and expect to provide another update within 30 minutes.
Nov 15, 11:04 UTC
Investigating -
We are currently investigating this issue.
Nov 15, 09:50 UTC