Veldu þá vöru sem þig vantar hjálp við
Error 0x80070005 when you try to install updates by using Microsoft Update or Windows UpdateArticle ID: 968003 - View products that this article applies to. On This PageSummaryResolutionTo resolve this issue, use one of the following methods. If the first method doesn't resolve the error, go to the next method.
Windows 8Collapse this image  Method 1: Log on as an administratorCollapse this image Some updates require administrative permissions to be installed. Therefore, signing in as an administrator may help resolve the issue. To sign in as an administrator, you have to have a user account that has administrator permissions on the computer. To make sure of this, go to the following Microsoft website, and then follow the steps that apply to your situation: How do I know I'm signed in as an administrator? After you are signed in as an administrator, try to install the updates again.
(http://windows.microsoft.com/en-US/windows-8/how-sign-in-as-administrator)
If this does not resolve this issue, go to method 2. Collapse this image  Method 2: Scan for malwareCollapse this image This issue can also be caused by a malware infection. In this case, run Windows Defender. If malware is preventing Defender from functioning correctly, download and run Microsoft Safety Scanner. To do this, follow these steps:
Collapse this image Collapse this image Windows 7 and Windows VistaCollapse this image Method 1: Log on as an administratorCollapse this image Some updates require administrative permissions to be installed. Therefore, logging on as an administrator may help resolve the issue. To log on as an administrator, you have to have a user account that has administrator permissions on the computer. To make sure of this, click the following link to view the article on the Microsoft website, and then follow the steps for your scenario: How do I log on as an administrator? After you are logged on as an administrator, try to install the updates again.
(http://windows.microsoft.com/en-US/windows7/How-do-I-log-on-as-an-administrator)
If this does not resolve this issue, go to method 2. Collapse this image Method 2: Scan for malwareCollapse this image This error can also be caused by a malware infection. Open your antivirus software, and run a scan to detect and remove any malware. If you don't have an antivirus program on your computer, you can use Microsoft Safety Scanner. To download and run Microsoft Safety Scanner, follow these steps:
Collapse this image Collapse this image More InformationFor more information about Windows Update, go to the following Microsoft website: Windows Update For more information about administrator accounts, go to the following Microsoft website:
(http://windows.microsoft.com/en-US/windows/help/windows-update)
What is an administrator account? For more information about malware prevention and elimination, click the following article number to view the article in the Microsoft Knowledge Base:
(http://windows.microsoft.com/en-GB/windows-vista/What-is-an-administrator-account)
129972
(http://support.microsoft.com/kb/129972/
)
How to prevent and remove viruses and other malware PropertiesArticle ID: 968003 - Last Review: February 26, 2013 - Revision: 7.2 Applies to
| Article Translations
|
Back to the top
