Office 365 Desktop Setup Tool cannot download updates or you receive an "Your computer is not allowed to connect to the Microsoft Update service" error message

Article ID: 2392274 - View products that this article applies to.

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
Expand all | Collapse all

PROBLEM

The Microsoft Office 365 Desktop Setup Tool can't download and install software updates from Windows Update or from Microsoft Update in a Microsoft Office 365 environment. You may also get the following error message:

Your computer is not allowed to connect to the Microsoft Update service.

You may experience these symptoms even though the computer is set up to automatically receive Windows updates.

Back to the top | Give Feedback

SOLUTION

To fix this issue, use one or more of the following methods.

Method 1: Verify the Group Policy setting

Make sure that the computer can access Windows Update or Microsoft Update.
  1. Enable Windows Update and Automatic Updates. To do this, follow these steps:
    1. Open the Group Policy MMC snap-in, expand Computer Configuration, expand Administrative Templates, expand System, expand Internet Communication Management, and then click the Internet Communication node.
    2. In the details pane, double-click Turn off access to all Windows Update features, click Disabled, and then click OK.
  2. Enable Windows Update and Automatic Updates by allowing access to Windows Update commands. To do this, follow these steps:
    1. Open the Group Policy snap-in, expand User Configuration, expand Administrative Templates, and then click the Start Menu and Taskbar node.
    2. In the details pane, double-click Remove links and access to Windows Update, click Disabled, and then click OK.
Method 2: Make sure that you can connect to Windows Update

Make sure that you can access other websites. If you can't access other websites, your Internet connection may not be working correctly. Contact your Internet service provider for help.

If you can connect to other Internet websites and you can't connect to Windows Update or Microsoft Update, see the following Microsoft Knowledge Base articles

836941
(http://support.microsoft.com/kb/836941/ )
You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates.

906602
(http://support.microsoft.com/kb/906602/ )
How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues.


In some cases, you may have to go the Microsoft Update website, and then manually install the Windows Update components.

MORE INFORMATION

This issue typically occurs when access to Windows Update or to Microsoft Update is blocked. The Office 365 Desktop Setup Tool uses Windows Update to install software updates that are required to connect to Office 365. If access to Windows Update is blocked, the Office 365 Desktop Setup Tool can't install the required updates.

In this scenario, Group Policy or other security configurations may block access to Windows Update or to Microsoft Update. This issue may also occur when a Windows Update component must be installed on the computer before the updates can be completed.

Video: Office 365: Troubleshooting Office 365 Desktop Setup


Collapse this imageExpand this image
uuid=3073828d-8d6d-4112-a1fe-88ef2c7a14a2 VideoUrl=http://aka.ms/eqzcn1
(http://aka.ms/eqzcn1)
Collapse this imageExpand this image



Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
Back to the top | Give Feedback

Properties

Article ID: 2392274 - Last Review: May 31, 2013 - Revision: 40.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Office 365
Keywords: 
o365 o365a o365e o365p o365m o365022013 after upgrade o365062011 pre-upgrade KB2392274
Back to the top | Give Feedback

Give Feedback

 
Back to the topBack to the top