Do It Your Way: OTRS 8

Fast. Modern. Secure.

Because nobody is like you,
OTRS 8 is your Solution Desk.

OTRS 8 is our newest release, and it’s all about you, personally. OTRS 8 guarantees more fun and employee motivation at work through a large number of personalization options. It’s the best investment in the future of your company. OTRS 8 can be used as an enterprise service management solution in any department of your business. It’s a breath of fresh air because of its speed, real-time information, maximum flexibility and optimal security.

OTRS 8 – because you and your individual requirements count.

Brand-New Modern OTRS 8 Interface

With OTRS 8 service agents and managers can design their workspaces according to their personal work styles:

Contemporary controls and optimized user guidance for easy working.
Individual layout adjustments at the agent level.
Light or dark contrasts and color options? Of course! Complete your profile with an avatar or photo.
A personal organizer to individually create, save and manage lists or search results.
Scan lists faster with icons and item content previews.
Engage with customers via Facebook and Twitter.

…and all information is updated in real-time!*

*An OTRS Group global survey in January 2020 among 500 participants in Germany, USA, Mexico, Brazil and Singapore showed that the majority of customer service employees primarily want software that is tailored to their personal needs at work.

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What makes OTRS 8 special?

OTRS 8 service management software comes directly from the manufacturer. Our solution offers a stable and fast tool backed by years of expert product and process experience. OTRS 8 adapts to your needs with many individually configurable functionalities that are supplemented by consulting services and training.

Managed OTRS 8 is a Solution as a Service. With updates and security patches you will always be up-to-date – without any complications. OTRS 8 was developed according to the highest quality standards as well as Privacy and Security by Design principles.

OTRS 8 is
FAST

Real-time information.
No reloading of pages.
Update your data right within the list.
Details of messages or service requests are updated instantly.
Save and send replies or notes directly.
For more details, simply hover over the customer, agent or other information.

OTRS 8 is MODERN

Contemporary operating elements and optimized user guidance.
Create your own application and lists – simply.
Choose from a repertoire of modern icons.
Search, filter and save lists in real time as templates.
Individual design due to new column layout.
Mobile use with your own app – for Android, iOS and iPadOS.

OTRS 8 is SECURE

Developed according to Privacy by Design principles.
Admin configurable two-factor authentication as default.
End-to-end encryption standard in the managed environment.
Managed environment operates in accordance with GDPR requirements.
All the advantages of cloud services without the risks.
Expertise of OTRS security experts.

All Features at a Glance

Discover How Customers Work with OTRS

Would you rather hear what our customers have to say? Read practical examples of how to use OTRS. See what you can achieve and find out why users are so satisfied.

OTRS enables great customer experiences. Together, we have formed an extraordinary partnership.

Professional Flight Management, Inc. Delivers High-End Service at Jet-Like Speed.

Business meeting between woman with computer and man with coffee

IT resources benefit from automated workflows. OTRS has made the work more efficient and less error-prone.

How Do You See Yourself?

We give companies of all sizes the freedom to be successful. Everyone's reason for choosing service management software is very different.

The Beginners

Is it time to say goodbye to the improvised methods of your start-up days? Are professional, cost-efficient processes in demand that require user-friendly software?

The Optimizers

Your company feels stuck. Are you reaching your limits because of inefficient processes and need software whose cost-benefit ratio adds value?

Change Agents

Your company is growing continuously, but the tools you use are simply not good enough. You need a complete service management solution and experienced experts.

Users Love OTRS

User input helped OTRS be listed as one of the FrontRunners for IT Help Desk Software.

Service Packages

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Service Level

SILVER

GOLD

TITANIUM

PLATINUM

Max. Concurrent Agents

100

200

Max. Allowed Storage

50 GB

400 GB

1000 GB

2000 GB

Full Backup

2x per week

1x per day

Service Level Window (SLW)

Mo - Fr
9 am - 5 pm
excluding holidays

Mo - Fr
8 am - 8 pm
excluding holidays

24/7/365

Pricing

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Try OTRS quickly and for free.
Experience the benefits for your business.

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