Services

Technical Support Contacts

Technical support requests for Autonomy's Protect, Promote, and Power product lines can be submitted through the Autonomy Customer Support Site. Current and previous support tickets, documentation, solutions, and FAQs are also available on the site.

Customer Support Site: https://customers.autonomy.com/

Toll-free (North America): +1 855 288 6778

Direct: +1 214 981 1976

Outside North America, or for direct contact information, please see the options under your specific product line and region below.

Protect - Includes iManage, Autonomy Digital, and Zantaz products.

Promote - Includes Interwoven and Etalk products.

Power - Includes core IDOL and Virage, Verity, and Process Automation products.

Some support services are also available through Autonomy's regional offices. For more information, please contact your Autonomy salesperson.

Autonomy Protect Support

iManage (WorkSite & Universal Search)

Americas

Toll-free: +1 855 288 6778 (option 1, 1)

Direct: +1 312 346 6465

Hours: Monday through Friday, between 8:00 a.m. - 6:00 p.m. CST

E-mail: [email protected]

Europe & Worldwide

Toll-free: 00800 46837968

Direct: +44 (0) 2071045990

Hours: Monday through Friday, between 8:00 a.m. - 6:00 p.m. WET/WEDT

E-mail: [email protected]

Autonomy Digital (formerly Iron Mountain Digital)

Toll-free: +1 855 288 6778 (option 1)

Direct (North America): +1 214 981 1976 (option 1)

eDiscovery Support: +1 888 457 9545

Digital Archive

(Digital Record Center for Compliant Messaging , Virtual File Store, Total Email Management Suite)

Toll-free: +1 855 288 6778 (options 1, 7, 3)

Direct: +1 214 981 1976 (options 1, 7, 3)

E-mail: [email protected]

NearPoint

Toll-free: +1 855 288 6778 (options 1, 6)

North America: +1 214 981 1976 (options 1, 6)

LiveVault

Toll-free: +1 855 288 6778 (options 1, 7, 1)

North America: +1 214 981 1976 (options 1, 7, 1)

International: +49 6917 077 64 62

E-mail: [email protected]

Connected Backup

Toll-free: +1 855 288 6778 (options 1, 7, 2)

North America: +1 214 981 1976 (options 1, 7, 2)

International: +49 6917 077 64 63

E-mail: [email protected]

Autonomy Consolidated Archive (ACA), ACA S6 Supervisor Integration & Message Manager (AMM)

Toll-free: +1 855 288 6778 (options 1, 3)

Direct: +1 214 981 1976 (options 1, 3)

Records Manager (ARM), Conflicts Manager, & ControlPoint

Toll-free: +1 855 288 6778 (options 1, 5)

Direct: +1 214 981 1976 (options 1, 5)

Autonomy Zantaz

EAS & EAS Supervisor Integration

Toll-free: +1 855 288 6778 (options 1, 2)

Direct: +1 617 850 4705 (option 1)

EAS: [email protected]

Supervisor: [email protected]

Introspect, ECA, & Legal Hold (ALH)

Toll-free: +1 855 288 6778 (options 1, 4)

Direct: +1 617 850 4705 (option 2)

E-mail: [email protected]

Digital Safe

Direct: +1 617 850 4705 (option 3)

E-mail: [email protected]

First Archive

Direct: +1 617 850 4705 (option 4)

E-mail: [email protected]

Meridio

UK Hotline: +44 (0) 2890 736 202

US Hotline: 888-MERIDIO

E-mail: [email protected]

Autonomy Promote Support

Interwoven (TeamSite & MediaBin)

Americas

Toll-free: +1 855 288 6778 (option 2, 2)

E-mail: [email protected]

Europe & Worldwide

Toll-free: 00800 46837968

Direct Line (Standard Support): +44 (0) 2071045990

Direct Line (Premium Support): +44 (0) 2071045991

E-mail: [email protected]

Asia-Pacific

Singapore: Tel: +65 62200488

North China: Tel: 10800 650 0136

South China: Tel: 10800 265 0136

Hong Kong: Tel: 800 90 1053

Taiwan: Tel: 0080 65 1510

Australia: Tel: 1800 129 157

New Zealand: Tel: 0800 44 1532

India: Tel: 000 800 650 1202

Korea: Tel: 00308 651 1400

Japan (Tokyo Office): Tel: +81 3 5251 8555

Hours: Tel: 8:00 am to 5:00 pm (GMT +8) (or leave voice mail)

E-mail: [email protected]

Qfiniti (Etalk) & Explore

Toll-free: +1 855 288 6778 (option 2, 1)

USA Direct: +1 214 981 1979

Autonomy Power Support

Americas

Toll-free: +1 855 288 6778 (option 3)

USA/Canada Direct: +1 403 294 1107

Hours: 7:00 am to 6:00 pm MST (GMT-7) (or leave voice mail)

IDOL & Virage: [email protected]

K2/VDK, KeyView SDK, & Ultraseek: [email protected]

Process Automation (Teleform, LiquidOffice, LiquidBPM): [email protected]

Europe & Worldwide

Toll-free (UK, Netherlands, Germany, Spain and France): (00) 800 4837 4890

Hours: 9:00 am to 5:00 pm (GMT+1) (or leave voice mail)

E-mail: [email protected]

Japan

Telephone: +81 3 5251 8564

Hours: 9:00 am to 6:00 pm JST

E-mail: [email protected]

Services

Customer Liaison

Technical Support Contacts

Autonomy Consulting Services